voco The Clair Cincinnati Downtown by IHG

The front desk staff was friendly, but not helpful in regards to directions as to where parking was, our room or that you needed to have your room key out to operate the elevator, I had to ask several questions to navigate this—usually not my experience, but I managed. I appreciated the security, but it took some getting used to to start. We had to find the pool for our kids on our own and it was fairly small, very dimly lit and FREEZING. The kids lasted a bit, but 0 adults went in unanimously with other families there. Good views & location. In/out parking was great and the room was new, modern, spacious and very clean. Cleaning staff was also friendly & helpful. The bar/restaurant onsite looked nice as well, but we didn’t get a chance to dine there.

The staff members were friendly and helpful

The rooms were very clean.

Great service. Room was well prepared for us and the food was delicious

We stayed there when we were in town for a Brewers vs Reds series. Staff was very nice. Beds were very comfortable. Only a 10 to 15 min walk to GA Ballpark. 10 min walk to the casino. Was easy to find coming off the expressway.

This hotel was central to activities in downtown Cincinnati. The accommodations were clean and nice.

The stay was amazing we didn't try any food but everything else was just amazing.

Everything was very good. Check in gentleman was not easy to understand and the directions I asked for went unnoticed as I could not understand him. Plus he failed to recognize me as a member. Room and hotel very nice and clean. Check out woman was very professional and helpful.

The Asian gentleman who was at the desk several days/evenings greeted people with a smile, was knowledgeable and efficient. He assisted me with a speedy check in and with answers to my questions about the neighborhood. The African American woman who was on duty on my last day was equally pleasant and helpful. Having quality in these positions makes a huge difference in the overall experience.[I wrote down both employees’ names but unfortunately lost the note.]

The rooms were clean and modern looking. Bathrooms were also very clean.

Very friendly staff. Very clean.

Great place to stay! Close to Ballpark and restaurants. We parked in a garage next to the hotel for a very reasonable price. Staff was great!

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Lovely, mid-priced hotel in downtown Cincy, an easy walk to the Great American Ball Park (and other stuff). Valet parking is a little pricey ($40) & if we had been paying attention, we could have parked right across the street in a parking garage for less than half of that. But the lobby was attractively and comfortably decorated, all the staff we encountered were very friendly, and the rooms were clean, sizable, with a VERY comfy bed/bedding. There is a $15.95 per person charge for breakfast, but since all the TVs were out on the floor we were on, we were given free breakfast -- which was quite good, though nothing fancy. We'd for sure stay here again (only we'd probably park across the street next time :) ).

Breakfast was not very good at all. Bacon soggy, eggs were watery, not many options for the cost of the breakfast.

Exceptional

Disappointing

This was the cutest most modern hotel! They made it like a boutique. Everything was amazing. BEST SHOWER OF MY LIFE! We had a normal room- and it was so cool! Jets from different angles. Nice surprise for sure! Beds were hard, but that could just be my preference. No stars deducted for that.

Breakfast was very good and staff helpful.