Fairfield Inn & Suites Chicago Downtown/River North

We had a reservation for 3 rooms for 2 nights but unfortunately did not get to stay there. They had overbooked which I thought was terribly rude. They knew we were coming but did not honor the reservation. They did find us rooms at a different hotel which was $100 less per room per night than the one we reserved. Also, it did not have free breakfast or valet parking. We were given a credit to use for breakfast at the 2nd hotel but unfortunately it did not cover the entire bill. We had made dinner reservations at a place 4 blocks from the 1st hotel but was a mile and a half away from the one we ended up in. Because we had already dropped our car at valet parking it took a while to get our car back so we could move it to the 2nd hotel. All in all it took about an hour and a half to get checked in at the 2nd hotel. I will say the staff at the 2nd hotel was very nice and accommodating but we never should have had to move. Will not stay at a Fairfield Inn again if that is their policy to over book

I traveled with my husband and 2 small kids. Check in was quick and easy. Valet was efficient and easy! However it is pricey. Breakfast service from Javier and Frannie was wonderful! They were so helpful and kind! Javier even got some coloring pages and crayons for my kids so thoughtful! Amazing service! Got extra towels quickly when asked front desk. No delay in service, I would stay again!

Great for families, great location and the staff was very friendly!!!

Great location - walking distance to the Riverwalk, Millennium Park, Magnificent Mile, lots of restaurants. Clean, comfortable rooms. Free breakfast.

Todo

We originally checked in and the a/c in the room was not working. I called the front desk and let them know that the room was too hot. They wasted no time in moving us to another room which was actually an upgrade. The front desk staff was very nice and welcoming. Both rooms were clean. The valet parking is located directly by the hotel lobby, making it very convenient.

Was happy with my recent stay at this hotel. The rumors clean the staff was very helpful and friendly and breakfast was OK. Location of the hotel was a plus. Easy to get to tourist sites either walking or by a train.

Everything was perfect!!!

It was clean and quiet. The limited parking options.

Exceptional

👍

The entire staff were super friendly and professional even at our midnight check-in due to a flight delay. The breakfast crew were also extremely helpful and polite every morning which was a great way to start the day. The rooms were also very big and clean. Overall we enjoyed our stay. Thank you!

The room was satisfactory

Great Everything

Exceptional

Good

Hotel is across the street from a fire station. Lots of sirens during the night. B

Staff was friendly and helpful, excellent location to explore Chicago

Great location, very clean room and common areas. Would definitely stay again when in Chicago.

The hotel is in a great location with an easy walk to the Riverwalk, Magnificent Mile and restaurants. Loved the complimentary breakfast. Would have liked two chairs in the room for better seating.