SpringHill Suites by Marriott Charlotte Southwest

Recommend this hotel for stort trips. Breakfast was good. And clean rooms.

When I got checked into my hotel, there was stains all over the couch. I brought notice to it to the hotel front desk and she told me she was gonna have somebody try to clean the couches, but that never happened the next day when I leave my hotel came back later on that night and no one cleaned the room whatsoever so I didn’t even have any tiles when I just the issue. She said something about we were still in the room, which was false we were gone, but I didn’t want to put up a fight so I just let it go since we already had issues with the room being dirty.

Very modern room, quiet location, my initial key did not work and was reassigned to another room, pool was closed which was disappointing especially in the summer months!

No access to the pool area and the air conditioner was barely working

Everything was just okay. Decent living space.

Great room clean and great location

Would have been nice if pool would have been open

Clean, well kept, nice area and quiet.

This was solo 3 night trip for a family graduation. This is my 1st time at this location. I was just as happy with my stay as the Carowinds location. My king bed suite was perfect for one person. The bed was comfy and big TV that swivels was perfect. Hot water available, room was clean. Staff friendly and helpful. I missed free breakfast until the last day- it looked decent (standard spread). I will consider staying here again.

Had a great experience! The staff were friendly and incredibly accommodating, the facility was clean, and I would definitely return.

Pool was not open and with small children expecting to swim, that was very disappointing and we would have selected somewhere else. Breakfast was very limited and in a tiny area of the hotel. Very crowded and selections were very limited. Nothing like the pictures listed on the website. The hotel was very clean however, we will not be staying here again.

👍

Staff

Absolutely enjoyed my stay! Way better than expected. Peaceful hotel. Great breakfast!!

food made me sick and hair was found in the trundle

The room showed signs of wear and needed repairs: lose and missing tiles in the bathroom, tears on furniture. The staff was helpful after you got their attention. No one actively tried to help, including during checkin. The locion of the hotel does not have restraunts within walking distance, expect to drive for food.

We got the room with the “sofa bed or trundled bed”, a family of 5. I do not recommend this room. No bedding for the extra bed nor enough towels like I requested before arrival. I called the front desk and was told I needed to come down and get the bedding and towels. As long as I stood at the front desk this shouldn’t been told to me. Also it looked like spitballs and another substance on the ceiling above the bed. It made sleeping a bit uncomfortable along with the people above me running back and forth. Breakfast was good. When we got to breakfast about 8am, the host politely told me a few of the options will be a few minutes, such as eggs and biscuits. Checkout was even longer with only one person working and I had a question about my account. She was extremely polite and I told her I understood she is only one person. They need some help in there. We didn’t get in the pool. It’s very small and is outdoors. Only one family probably would fit at a time.

I paid extra choosing this hotel because I was traveling with several children and it advertised a swimming pool and breakfast, which would allow me to save money on food and activities while passing through. At check in, we were given a room and after opening the door, to our surprise was already occupied by another family. Which is DANGEROUS.. after getting our replacement room I ask about the pool and I find that the pool was closed and would not be opening during our stay so I had to find alternate activities which ended up costing me an additional $300+ the new room had stains on the couch and walls, the closet door was hard to open, I pulled a muscle in my stomach expecting it to open properly and worst of all, the bathroom door lock was broken. Maintenance came to fix it but before doing so offered the advice that I ask the kids to knock before entering. Once “fixed” the door still didn’t lock properly and could be pulled open while the lock was engaged which was extremely uncomfortable as every time I had to use the bathroom I was forced to sit and worry that some of the children would walk in.. which they did several times.. and then breakfast was horrible, the sausage taste like the bottom of a shoe, eggs were like bouncy balls.. it was all horrible so once again I had to spend more money on breakfast for the kids because no one would eat the terrible breakfast they offered. I ended up spending $450 extra just for choosing this hotel for one night. Will NOT return.

Checked in room was nice. Left out to go to dinner came back someone was in my room. That was really scary

Wonderful stay on the river. Several things were broken (like the rock elevator and the sauna), but we didn't mind that too much. The location was great, the room was great, and the restaurant was EXCELLENT. We would definitely stay again.