SureStay Hotel by Best Western Buena Park Anaheim

The elevator was broken they would not give a two bed room on the first floor even though I am handicapped nor would they move us during our four nightstay our keys would not work every time we came back we had to go to the office to activate them each day. We had to call the office to get the room cleaned and fresh towels daily. Will not stay again

Good location to Knott’s Berry Farm. Daily Continental Breakfast.

.

No chair, shampoo

Good location

HAD A HORRIBLE STAY! The best part of our stay was the housekeeping staff. They were friendly & definitely overworked. But my stay was the worst. I'm handicapped and was given a 3rd floor room which normally would have been ok BUT . . . THE ELEVATOR BROKE 5 TIMES OUT OF OUR 6 NIGHTS STAY. Another guest even got stuck inside when it broke. No microwaves in the room. 1 very tiny trashcan for the bathroom & room combined. It had a very odd smell, not horrible but very distainful.

Close to the parks Outdated! Kept having to ask for things like towels or hand soap and other things they kept forgetting to leave in room

Location is in a great area.

Exceptional

it was very clean and nice hotel everything was excellent.

Nice location, clean area ! Missing pillow cases on pillows !

The hotel room is so old they had yellow old mattress ox spring. no the brown wooden mattress box as pictures we could hear what people where talking and doing during the night. People fighting outside the hotel screaming to each other. As general not as described the counters were wiped for it look like an old cleaning rags.it smell horrible as well So disgusting… I almost left in the middle of the night.

La habitación apestaba a marihuana , las paredes estaban super sucias , es la primera vez en mi vida que abro la cama y tengo que matar 2 arañas, toda la noche estaban sonando las cañerías del baño, el desayuno es una broma de mal gusto

Superb

Location THE OTHERS

Staff were excellent. Room was clean. Bed was not so comfy. Thin pillows and thin blankets. Breakfast was ok. Fresh fruit, cereal, oatmeal, coffee, toast. Grab and go style. They did have orange juice and apple juice as well. Wish they had a waffle machine and boiled eggs. Parking was good.

The room is not that clean and there’s consistent sound the whole night.

Not go through proper procedure in asking for idenit

Nothing . I'm A victim of identity theft. You worst against you own policy and not verified identity. Not go through proper procedure in asking for idenit

Location and hotel