Residence Inn Cleveland Avon at The Emerald Event Center

The staff was very helpful and friendly. The breakfast had a wide selection of items to satisfy almost any palate.

Great location. Rooms were amazing with everything you need for a comfortable stay. It felt like a little apartment in Avon.

Will recommend it to family and friends

Second year in a row we have stayed here. Staff, rooms, amenities are excellent. We will stay here again.

Breakfast was decent Staff at the front desk seemed clueless, one person had to charge me 20 dollars extra but couldn't tell me what it was for

Everything Nothing

Misleading online about having a clean pool, and a hot tub. Appliances were not working. When called to let the front desk know that the refrigerator was leaking, I was told we would need to wait until the next until someone came in. This was just not a good decision.

Customer service Brief stay

The suites were perfect and reasonable price. The lobby where breakfast was served it was extremely hot.

Mix up in charges

A bit noisy from other rooms, especially above

It was such an amazing experience with my family that we decided to extend her stay for another 2 days!

Location was convenient.

The room was fine however there is a hot tub pictured in the gallery and I was very disappointed to find the hot tub was taken out.

The room was very nice and clean. The only thing wrong was the floors above are very thin as you can hear evey step and movement of chairs in the room above. It sounded like kids running and jumping. Very annoying.

Shower could be cleaned much better should really be checking your employees work. Bed was really uncomfortable, no hot tub but pool was open. Staff was friendly overall the room itself was very nice.

We had the 2-bedroom king suite, and it was a great space. My husband and I had our own bathroom off the master king bedroom. Our three boys had their own bathroom. Two boys slept in the other bedroom in a queen bed and one slept on the pullout couch. Having a full kitchen and table and chairs was a bonus also. We would definitely stay here again. Really things were very good, we just ran into a few small things- the AC wasn't working very well, it was 72 in the room; we turned it down to 66 and it didn't cool off for several hours. The pull-out couch didn't have a mattress pad but there were extra sheets and blankets. Breakfast seemed very early so we did not get to eat breakfast. We also arrived very late at nigth and let the kids sleep in a little.

I love the idea of roasting marshmallows on the fire pit the easily accessible pool and the hot tub which is the reason I went to begin to get a good warm soak after a long work week I got to the hotel at 4:15 in my room still wasn’t ready. The front desk receptionist was not nice. She was very rude to me as if it was my fault that my room wasn’t ready when I booked. I said I needed the room ready by four I had to wait my room was not ready until 445. I was not offered any apologies. I was just told I could either wait out there or I could just wait to be checked in There was no apologies. Not a discount was offered nothing just rudeness. I didn’t like the fact that we did not have access to the pool. We had to go to the front desk person to get into the pool and she was very rude. The hot tub is no longer there. It was removed, but when I called and when I looked online, it said that they had a hot tub and a pool. I just don’t like when things aren’t upfront. If it’s not there, please don’t tell me it’s there because it looks like it’s been gone for a couple of months nowI just like for people to be completely honest so that I can make my decision. The hot tub was my reason for going completely. It was not OK. The worst part is this isn’t my first time staying at this hotel I’ve stayed here multiple times and it was always great this time. I don’t even know if I would ever go back.

Beautiful property, gorgeous room. Perfect for personal or business travel. I highly recommend

Friendly staff, nice room, better breakfast than most places.