TownePlace Suites by Marriott Austin South

I did want to share one interaction that left me disappointed. On the morning of checkout, I came downstairs around 6:45 a.m. because my wife is pregnant and was already awake and hungry. I mistakenly thought weekend breakfast began at 6:00 a.m. After grabbing a cup of coffee and a couple pieces of fruit, I was approached by the employee working the breakfast area/front desk. She said, “Can you please not take anything from here? I have about 70 people coming down here, and we’re running low on stock.” Once she explained that breakfast didn’t begin until 7:00 a.m., I completely understood. The mistake was mine, and I even offered to return the fruit since I had already handled it. She declined and allowed me to keep it. My concern was not that I was corrected—it was the manner in which it was done. The interaction felt abrupt and unwelcoming. A simple greeting and explanation such as, “Good morning! I’m sorry, but breakfast doesn’t begin until 7:00 a.m. You’re welcome to come back then,” would have communicated the same policy while making a guest feel respected and welcomed. Other than that. It was a great place to stay for the price.

Clean room,excellent condition ♥️

After some initial issues with cockroaches in our room we were promptly relocated to a new room on an upper floor by the helpful staff. Internet also suffered some problems due to heavy rain, but that resolved, still found it relatively slow for remote business work though fine for e-mails. Free breakfast was good with nice variety and enjoyed the Texas shaped waffles, location was good for our needs but was a little put off by being charged nightly parking fee given there was plenty of parking in the area. The suite rooms with kitchen had a full size fridge and necessary items for meals. Several grocery stores conveniently located in local region were helpful

Very nice hotel and delicious breakfast!

Reason for the lower stars is that even though is a newer location, the shower looked like it was falling apart, plastic shower pulling from the wall, cracks etc...I was surprise AC was a window unit. We also were charged $10 for parking, I called and they said no charge, my BIL called and they told him there was a charge, is an open parking lot with no security nor a reason to be charged. Front desk also told us check-out was at 11am on Sunday even though confirmation and hotel website stated 12pm. We were there for one night for a funeral so not big deal but for a longer stay this could have been an issue.

Bad

Booked a King Studio and was given a double queen. Staff had no explanation as to how or why it was given away. Was not happy about this.

The biggest issue was the shower in room 300. We could only take baths or use the hand sprayer. The top shower handle was broken.

Pool wass dirty and staff including onsite manager were not very friendly or helpful

Enjoyed the location. Surrounded by nature.

The type of room we booked wasn’t available at check-in. The hotel didn’t bother to notify us but did manage to send us an email about the parking fee. The hotel did put us in another type of room, but the sense was the hotel staff knew we couldn’t cancel. If we did we’d lose our money, so take it or leave it.

Overpriced. There was a huge, empty parking lot right in front of the hotel. But yet, they still want to charge $10 a day to park in their lot.

Good variety of items for breakfast

Wonderful hotel and very friendly staff for our guest. He mentioned you provided everything that was needed - thank you. We will be using your hotel services for our future events.

I didnt like the bathroom being so close to the bed in the suite. There was a little hair in the bathtub. The hotel was close to a lot of restaurants.

Very friendly staff!

I love everything about our stay. This is our 2nd year staying at this location and we'll be back next year. Our stay is always 10 out of 10. My only complaint if any is that I wished the breakfast was until 10AM.

The staff and room was amazing thank y'all so much we will be back!!!!

Comfortable beds and pillows The bathroom wall was cracked in the shower

Very happy with the hotel, the amenities, and cleanliness! Location was great to see family in the area. Staff was friendly. Laundry facility was a bonus. Only issue was front desk personnel seemed not to be present a lot of the time. Would stay again.