Staybridge Suites Austin South Interstate Hwy 35 by IHG

Stayed Friday to Sunday, told front desk Saturday hey our microwave does not work. Issue was not resolved. When checking out I brought it up and the lady avoided my concern by asking do you want your receipt. Elevator smelled so bad including the hallways like paint and chemicals. Not going there again for what I was charged.

Clean and friendly staff. The free breakfast was a nice touch.

Over all an average experience

Our room.was very clean and spacious!

It was ok, the lady at the front desk couldn’t answer any of my questions. She told me she doesn’t live in Austin. Didn’t tell me about the $7 parking. I found out the next day when I checked out. I am disable and parked in handicap space but didn’t know about the charge till next morning.

Rooms were showing wear and tear. Bad water pressure in the shower

The place was great. Room was nice and breakfast was great. Very nice people.

Hotel staff was nice and understanding but don’t make this mistake. Seems like a party hotel.

Not a bad hotel and not a bad stay. I had a suit but I do wish the doors from each rooms can be completely closed. Got to have my privacy. Room was kept cool but would like to see an upgraded ventilation or ac. I paid a great price and I was ok 👍.

The room is, the staffs are not frienly

Good breakfast and two days of evening socials.

Clean rooms , breakfast and staff

Water pressure was just about non existent and the water didn’t get very hot.

Staff was great but there was one that went above and beyond and he made our stay from the moment we got there to the day we checked out so amazing he always had a big warm smile so welcoming and helpful

How the rooms were set up. The bedrooms so comfortable. The breakfast was top. Everything was perfect. My room the tv wasn’t working the way I wanted it. I couldn’t connect my phone to the tv on my 2 stays. That was a bit disappointing.

I would love to give a better review, but the office was not helpful, nor have they been responsive since. I booked a 2 night stay and tried to change it via the instructions from the hotel, but never received a response. When I showed up for my 2 night stay (as per my confirmation) the hotel had changed it to the one night stay without informing me or Expedia. I had to find another hotel, since they were fully booked for the night. For my trouble, Expedia was willing to pay for the night at another hotel, and then I was supposed to repack everything and move to the Staybridge. I informed Expedia that I would not have time (nor the inclination) to change hotels after one night. They advised me to stay at the new hotel and they would work to get me a refund if Staybridge charged me for the room that I was supposed to stay in. Of course, they charged me (it was pay at the hotel, not in advance.) I called Expedia and they have been working to get my refund, but have been unable to reach anyone with the power to do so. I tried calling as well and was told that I’d have to call back. I was also told by the staff that I “shouldn’t use these 3rd party booking sites because ‘things like this happen.” I think I’ll just stop staying at Staybridge Suites instead.

Best breakfast ever Very courteous & helpful staff Well stocked kitchen with all necessary essentials Staybridges my one & only new place to stay whenever I travel.

Everything is good.

Very clean Breakfast was horrendous,…orange juice was out, coffee tasted horrible as well, we ask the lady about this and only replied with that’s all we have.

breakfast was exceptional staff were all friendly!