Home2 Suites by Hilton Austin/Cedar Park, TX

Superb

The elevator was not working, the bathroom was very small, and the mirror had many handprints on it, which made the room feel unclean. Overall, the property appears to be poorly managed. I would not recommend staying here unless significant improvements are made.

Didn’t appreciate arriving about midnight and front desk clerk saying I didn’t have a reservation. He had nothing else going on as he was sitting at desk. But only glanced at the screen. Tried to provide him with info and he just took a quick glance and was very confident. Sat in the parking lot and reached out to hotels.com. Once I got someone on the phone 30min later that person spoke with front staff and turns out my reservation was there the whole time. I got a “my bad” from the front staff person and a grumpy check in. Very bizarre. Hotel was fine otherwise.

Very clean rooms everyday, great to relax in after a day out in Austin. The staff were all very polite and helpful.

Great to have breakfast, laundry computer, kitchen, and a clean room. Need to clean the pool more often.

Need better communication with customers if issues arise.

Front desk friendly and accommodating. Room was clean and comfortable. It was all fine.

comfortable stay over all dirty pool, not invinting; entrance of hotel was dirty; side of hotel by fire pit area dirty

dirty pool, not invinting; entrance of hotel was dirty; side of hotel by fire pit area dirty

Not a good experience, water stop working too

I am being charged every month for this hotel, which I did not book. I am being charged every month for this hotel, which I did not book.

Location Rooms need updating and 2 days in a row had no water in the shower

The room felt like a mini home. The gym was clean anmd modern. The front desk staff was engaging and friendly. The breakfast included a waffle bar and everything you would need to fuel your morning. Free Java all day long!

The bed waa comfortable and the room waa clean. The location was good where we could get right on the high way to get everywhere we wanted to go. The building in the inside waa clean. Staff were great. The fire pit did not work, the jacuzzi didn't work. And from the picture what's one of the reason I picked that hotel, also the outdoor furniture waa not taking care of, dirty and broken up. I also picked that hotel because we thought from the picture that it had a kitchen in the rooms where we could cook and not have to go out to eat. There was no burners to cook on, but the room has a full refrigerator, microwave, dishwasher, sink, and everything you need to cook and eat, but no burner, no pots. I called to the front desk and they said I would have to come to the desk to get a portable 2 burner and pots and pans. Very inconvenient for us, picture waa reviews inconsistent and we were disappointed about the lack of amenities that was not accessible to us.

My family and I enjoyed the breakfast variety. The room was spacious and cold.

Breakfast was great! They kept everything stocked. The coffee was perfectly made.

Big room!

Exceptional

I DID NOT TAY THERE

Okay place. Stayed two nights. First night an alarm kept going off somewhere. May have been the elevators because next day they were not working. Breakfast was good. Cleaning staff only cleans rooms every other day so if you stay two nights, you'll need to re-use towels or request fresh ones. Amenities are what customers pay for.