Extended Stay America Select Suites - Austin - Northwest - Lakeline Mall

Excellent minus the mid guidance of where the washer and dryer are located unless I miss heard staff.

They don't serve breakfast. Staff was very helpful and answered all my questions. Room was Clean and had all the basics.

Todo muy bien!

I rented a room for a friend for a month. They entered his room when he wasn’t there, and found a weed pipe, asked him to leave immediately 2 weeks in. Cool, your property - your rules. However they refuse to refund the extra 2 weeks of paid time for that room tha was never used because of this. If you want to sue him for extra money, go for it. But dont steal it from me - someone who was never even there. A refund would be nice.

Very good

Bad

Nothing I didn’t even get to stay there! The computer was down! I waited 3hrs to talk to someone and she hung up on me!! I want my money back!!

Disappointing

Bad

Clean and it was nice for a long stay

It was be nice if breakfast was offered. Also if management would have stricter rules on ppl smoking weed on the premises. At least 3 times I saw ppl smoking weed outside and also smelled it in the hallway when going to my room.

The property was never able to check me in. The property stated that the virtual card that Expedia sends them was not working. Terrible experience, still yet to receive my refund.

It's okay

It okay It's okay

Marginal. Not very clean.

Staff was nice. Carpet was filthy. Walls were dirty. No bugs were seen. Under the sunk was dirty. Tile in bathroom was coming up. No pots, pans, cups or any essentials of any kind. No housekeeping if staying less than 14 days. No towels, linens or trash pickup. .

Property is dated. No dishes, utensils, etc. for the kitchenette. Room was acceptably clean except for leftover food from a prior guest in fridge. We were provided two worn bathtowels and two washclothes for two people, one thin bar of handsoap, one bathmat and one roll of toilet paper. On the plus side, there was barely any internal or external noise (property is on highway frontage). Exterior parking area was a bit sketchy. A car up on a jackstand and a couple of possibly homeless people wandering around.

Disappointing

Nothing Dirtyness

Good