Twelve Midtown, Autograph Collection

The hotel seemed fancier than it actually was.

Bad

I paid for an accessible room and got a regular one.

Had a kitchen and balcony, loved it!!! My ice maker didn’t work

Nice staff My internet didn’t work at all.

I liked that the property was in a great area for everything I didn’t like that the property did not have a balcony

Staff was helpful

Very nice hotel, great to walk around Atlantic Station. Do Not stay on the road side of the hotel (17th st). You will not sleep. Cars street race all night until around 3 or 4 am. The sound bounces between the buildings and is not ignorable. Stay higher up if possible.

Exceptional

Everything!

The room was nice the only thing was the ice maker didn't work and the shower head was a little rusty. I would stay again to see the pool area we didn't get a chance to see it in person..

I did like the rooftop pool, we were lucky enough to also have the pool to ourselves which was relaxing. We also had pleasant and helpful conversations with the staff. As well as our room being clean upon arrival. We did not like that the kitchen wasn’t very useful. We had groceries for our stay and the refrigerator didn’t keep anything cooled, we played around with the settings and nothing worked. The freezer portion was also a problem it eventually got semi cold, but it felt like it was at the temperature of how a refrigerator should be. So that’s where we ended up putting our groceries. Also, the dishwasher wasn’t effective or it was the dishwasher pods, but either way the dishes were just as dirty when they went in as when they came out. And also, the water pressure in the sink in very low. And speaking of water, the shower water went cold in less than 5 minutes. Another thing was that the pictures didn’t really look like what we booked, it states in the booking that there was supposed to be a washing and dryer machine, but there wasn’t one in the actual stay. And if you go through the pictures none of them actually are what was given to us, they are similar in the fact that they have the same style and furniture. However the architecture of how the rooms, kitchen and bathroom were completely different from the pictures. Also the ice machine was extremely hard to find, my husband went to every floor and couldn’t find one until luckily he ran into a employee on their way out and they helped him find one that was actually hidden. Another example is the shower in the picture it was a connected bath/shower what we got was a small separated cubed shower and tub on its own, which isn’t necessarily a problem I just don’t like that it wasn’t what was advertised. We still had a good time and made the best of everything but these are things that definitely need some work!

Superb

Exceptional

Clean and friendly

We just wanted to say thank you to staff. We definitely enjoyed it.

I dont know my reservation was transferred to another property that I didnt choose

Nothing ! Didn’t get too see it Whoever was at the front desk answering the phone on April 18th around 9:15 pm was very much rude & nasty ! I had a reservation made & my option was to “pay at property” ! The lady I spoke with stated my reservation was cancelled & it was no other rooms available due to prom .. cardi b concert.. etc .. she stated they tried to call me but my number wasn’t on file . Before I complete ANY booking .. a number & email is ALWAYS needed. I traveled many miles just for all that stupidity to happen. I am very UPSET ! I will not be recommending this location to anyone.

The room was big and beautiful excellent view That i can't stay long lol

That i can't stay long lol