Fairfield by Marriott Inn & Suites Asheville Outlets

Excellent in all ways.

Quietness and location were great. Had more than enough room in bathroom. Na

Great location, very clean. Jamie was amazing !!

Easy excess to hotel, good breakfast, clean comfortable room

Pleasant

Exceptional

Nice staff, decent breakfast Need seating by front door The ONLY reason that we chose this location vs others that were closer to the event and less expensive was for the hot tub that wasn’t working!

Nothing Dark and old. Not up to Marriott standards at all. Concierge was not helpful and appeared to be half asleep or something.

How clean it was, Kendra was very polite and helpful and was very respectful to everyone. I will definitely be staying again. N/A

Overbooked, broken laundry facilities, room was unclean, the shower was terrible.

No communication about power outage and not compensation

The hotel lost power for like 35-40mins. No explanation no refund for unexpected power outage or anything. No communication about power outage and not compensation

Cons: 2 elevator, 1 out of service. Washer & dryer, dryer out of service Our room was in floor 5, ice machine out of service.

Felt safe through out building and parking lot. Very friendly staff

Exceptional

Good; Clean and quiet. Bad: Elevator broken, only one bath towel, breakfast limited.

Bth elevators were not working and they put us on the 5th floor

The juice dispenser was out of order and waffle maker were out of order for breakfast. The overnight employee at the front desk was very accommodating to our needs and brought us extra pillows and an extra comforter quickly. The intake for our air conditioner was right where people were smoking so you could smell smoke in the room. Our kids liked the pool and hot tub.

We went two full days without our room being cleaned. After the first day, we specifically requested housekeeping, yet the room was still not serviced the following day. At checkout, the treatment we received from the front desk staff was completely unacceptable. Rather than taking responsibility, the staff member made excuses and attempted to place the blame on us for the failure to clean the room. We personally saw housekeeping staff working on our floor and requested service twice, but no effort was made to acknowledge the mistake or resolve the issue. This is a clear failure of service. We expect a refund as compensation. The level of customer service at this hotel is unacceptable and does not meet basic hospitality standards

Pillows, breakfast