Sleep Inn & Suites West Medical Center

Clean and comfortable. Perfect for our one-night stopover. Convenient to many restaurants, gas and car wash. Seemed to be a safe, clean area.

Pool and hot tub are outdoors but have great hours. Nice breakfast - a bit of traffic noise

The staff was not very pleasant. When I asked if there was a different entrance to better accommodate my three small children and I with a luggage carry out at time of departure I was questioned as if I was a criminal or attempting to commit a crime in their hotel. When the night before my small children and I carried our luggage in and could not find luggage carriers, there was no assistance at the front desk, so we struggled to bring our luggage in all at once because I was alone with three small children late at night. The next day, the front desk attendant questioned if I was trying to sneak in other people or pets into the hotel. I had to explain why I was asking for a possibly closer entrance before I can get a decent answer from the staff. She then informed me they had luggage carriers in the back. Then we were hunted down at the pool, which smelled of backed up sewer and didn’t appear clean or sanitary, by a man at the front desk, informing me that my friend and her daughter were not registered guests and I would be charged $20 per person, which was fine. I was not trying to hide them. We came in through the front as honest people would. Then I was charged the $40+ $30+ another $50. Overall, it was a very unpleasant stay that I tried to make the best of for my kids. I will not ever be staying at this hotel again.

This was the worst stay I have ever had. There was construction being done in the room next to me & they started hammering on the walls at 8 am. No warning from the staff the night before.

Manager was extremely rude regarding my service animal. Worst customer service I’ve seen on my whole trip across the country.

Superb

I didn’t feel that this hotel held up to my standards on cleanliness.

The room was clean and the property seems well maintained. The tub/shower could do with an update. It was dangerously slippery needing some kind of grip in the bottom and there was one grab bar on the outside edge where it’s not practical to use during a shower. Easy fixes but just something to be aware of.

Property is nice. We liked where it was located. Bed was not very comfortable.

Good parking for handicapped

Good

Nice clean and comfortable hotel! Only complaint was the breakfast which could definitely be improved.

did have waffles but the rest of food was so so clerk when we checked in was a little rude and short with us. And I asked for a wake up call and did not get one and there was no ice on our floor.

Bed was a little uncomfortable. But we managed. Staff were very nice. Need to offer more air conditioning. Its Texas and it was too warm.

Great Great

Good breakfast. Bed was comfortable. Room was a good size. Lighting in the bathroom was not good. Every thing else was fine

Do not stay here. Beware!

When we walked in, the desk person was talking to a friend/family member sharing phone pics and didn’t immediately stop and get to us. It took about 10 minutes to get us checked in- unknown why. We got to the room and the refrigerator was making a clicking noise and the toilet was plugged. We asked for someone to tend to the toilet and was told someone would be up right away, but after 15 minutes we went to the desk and just asked for another room. It was ok, but there were water stains on the ceiling in the room and bathroom and the bathroom fan didn’t work. We were supposed to stay 2 nights, but ended up going somewhere else the second night. Also, breakfast ends at 9:00. People on vacation don’t want to have to get up do early so we skipped it.

Good

Superb