The Addison Hotel, SureStay Collection by Best Western

Very run down and the mattresses are HORRIBLE-springs in your back all night. Everything just seemed not super clean. Definitely will never stay again.

Room was clean, renovated, big enough for two people. Refrigerator didn’t work had pool of water that had to clean, breakfast was ok, lady that worked at breakfast was really nice. Our check in was unpleasant, after long drive we came at 4:30 to the hotel ( check in time is 3:00pm) and have been told that our room isn’t ready and that we have to wait for another 15 minutes. I complained about it to the gentleman at the front desk, he was trying to explain that they were busy and on….. I really didn’t get it, to me 4:30 and room wasn’t ready for the guests has no excuse. But that wasn’t all, shortly after my conversation with the front desk, manager Wendy came to me, at first I thought that she wanted to apologize for the situation and waiting, but no she gave me a speech. She accused me of yelling at the front desk person and gave me a lecture, I am bad person ( why are you complaining, we had so many rooms to get ready for new guests we weren’t able to do it ….) Where are the times when customers were always right, even when they weren’t exactly!🙄

The hotel is horrible.

Good place to stay, no problems and great staff

Our ac did not work in our room had to move rooms then the ac in new room was squeekng all night.

One elevator was broken when we arrived and the second one broke that evening. Still not fixed when we checked out which meant carrying luggage and items down several flights of stairs. Manager was abrupt when we mentioned this. Location was good. Several places to eat within walking distance. Breakfast items were a good variety but they were out of several items despite having 45 minutes left to eat. No clean tables in the lobby so we cleaned one ourselves instead of walking back upstairs with food and drinks. One hundred dollar "hold" for amenities required.

El desayuno terrible Limpieza horrible Condiciones deterioradas

Exceptional

Good

It was a nice, safe area

Rooms and other areas were clean. They advertised that they had a gym but they should have stated that it is being renovated.

Good

Good clean place.

We stayed two night, staff were wonderful they came in to change out our bedding gave us extra towel. Breakfast was good

Exceptional

Affordable rates in nice area.

Exceptional

We enjoyed our stay very much. Only negative thing I’d say is that the shower curtain was so thin that after our family of five were showered the bathroom floor filled with water as the shower curtain was but a thin piece of fabric. We went through towels like crazy for ourselves and trying to keep the floor dry. And I think that maybe they got onto the house keepers thinking they weren’t cleaning our room because I kept asking for towels. He housekeepers did clean up our room and gave us clean towels everyday.

The location was very convenient to a lot of major destinations we had on the trip (>30 minute drive to Plano, Frisco, Dallas, and McKinney). The staff were incredibly helpful and kind as well. The breakfast options were diverse and appetizing. The room was way too small for our family of three, and there were very limited facilities within the room. We were also located next to the elevator on the second floor, which was irritating when we were trying to sleep or conduct business in peace. The breakfast room was crowded and incredibly claustrophobic, and the singular waffle machine made the wait times longer. The restroom also did not have an exhaust fan, which was quite unpleasant.

The front desk agent NA