Courtyard by Marriott Winston-Salem Hanes Mall

Clean room.

The attendant at checkin was super nice and helpful.

The property looked nice and well maintained upon arrival. The check in was pleasant and easy. Once entering the room was fair, until I went into the bathroom. It almost looked like someone used a towel and threw it on back on the towel holder. The floors felt gritty and unhygienic. I did not feel comfortable staying under those conditions so I left and stayed at another hotel nearby.

Clean nice room

Pool was closed, bathroom was dirty, elevators were sketchy.

The hotel was located close to the mall and a variety of restaurants! The room was kinda small but it was comfy! Very nice staff I would stay there again!

When i was able to check out and get away from there. I paid for services that were offered online when i made my NON refundable reservation. Once i arrived the pool was not open, the reason, we just havent gotten around to it yet.. No hotub when i asked for a pool and hotub on my internet search. Also, they claimed a free continental breakfast but there was nothing besides a bistro with ridiculous prices. Everything, the staff was dismissive and just shrugged at my complaints like I didnt matter. Never again will I stay at one again. 151 dollars for one night that was not worth it. Also the shower had dort and hair everywhere when I went to take a shower before checking out. Disgusting, and I should have been refunded or at least let me cancel my reservation. When the pool wasn't open.

Nothing They took 150 dollars from me besides the 133 that I already paid through booking

The elevator has an really awful jerk. We took the stairs.

The rooms need to be updated. Beds were very low to the floor. Wallpaper and Towel Rack Needs Updating and adjusting.

N/A

Friendly staff and great late checkout!

It was nice clean. In great location to everything didn't have to travel to far

It was clean, the staff were friendly... But the beds are SO uncomfortable. Every time I'm at a Marriott, the beds are old and lumpy. The pillows are too small, and the sheets are incredibly thin. For a place I book explicitly to sleep, I expect to sleep at least ok. Not a chance.

the property was very beautiful, the staff were very friendly checking me in when i first arrived it was hot in the lobby, but i think they were working on getting the air conditioning fixed. that was the only place that was warm

The front desk lady. I can’t think of her name. Just made a huge impact. Went out of her way. To make sure I was comfortable. That made my day. kudus to her!!

Very clean and nice staff

Both the outside and the rooms were beautiful.

Seems a little dated

Great !!!