Thompson Washington D.C., by Hyatt

Fine stay. Nothing extraordinary. Facility is clean and reasonable. No special accommodation given of any nature.. I wanted to stay an extra night. They would not help. Go to ur original order and try there.. they said..

Unfortunately, there was a major event taking place during our stay, and several road closures made it extremely difficult to get to the hotel, especially since we were unfamiliar with the area. It would have been greatly appreciated if the hotel had sent guests a heads-up about the road closures or provided alternate directions ahead of time. Once we arrived, the valet staff was excellent—friendly, helpful, and welcoming. However, I can’t say the same about the gentleman who checked us in. He offered very little information about the hotel, its amenities, or anything that would have made us feel more welcomed as first-time guests. We also had an issue with the shower head in our room, which wasn’t functioning properly. It wasn’t a major inconvenience for a one-night stay, but it’s something that should be addressed. Overall, the hotel was clean, which I appreciated. However, given the price point and the luxury reputation of the property, I expected a more polished experience and better customer service.

I have stayed here multiple times: convenient, reasonable . Restaurant is nothing to talk about. The bar on the main floor is almost always not attended, bar on the roof is nothing to scream about… I like the location, on the navy yard and close to the capitol center. Other than that it offere not much except a clean bead at a reasonable price.. they will not help u book extra day if u book with expedita.

We love staying at The Thompson! People are very friendly and it's in an excellent location!

Great location. The only thing I didn’t like was the thermostat, tricky settings to make the room comfortable. Nice staff and valet.

Superb

Exceptional

nice accomodations We did not receive breakfast and were charged an additional $53 per night to park our vechicle

Couldnt have asked for a better stay. Great staff. Great hotel. Great room. Great location.

Exceptional

Everything Nothing

The fan in the air conditioning system had a very annoying hum or buzz when running. I shut the system down when I was in my room.

Loved our stay! We will definitely be back.

You can’t get a drink late at night, the only television is at the rooftop bar which only serves bar food (phenomenal smoked wings, but the worst lobster roll I’ve ever had). Breakfast restaurant has good food but nobody to deliver room service so it shows up cold. Never saw more than one person at the check-in desk. Hyatt should just sell this property and start from scratch with a new Thompson.

Exceptional

Very good

It's our choice for overnight trips into the city to see games at Nats Park and hang out in the Navy Yard area afterwards. Convenient to I-295, tasty food at the restaurant, clean, spacious, comfortable rooms. Will definitely be back.

Late night valet is problem

Really clean and fancy. The showers were crazy. They need doors to prevent water from spilling everywhere.

Actually the location to the event. I made my reservation on 3/2. I was informed when I got there my reservation was canceled. If walk ins come in. They get the reservation. This was an $800. reservation. I have traveled all over the world and never encountered any problems like this..