El Conquistador Tucson, A Hilton Resort

Good

I was disappointed the shower handle came off. Rooms a little dated. Beds too soft. Could use major updates. Staff was wonderful!

When we arrived and we were able to have a drink at the bar at 11 AM, the staff was very kind and friendly! Great job Mikal !

There was an “accident” in the main pool, it was closed, no kids allowed in the pool closest to our room, sidewalks are at an angle and not safe for elderly, room was clean but the pools were not.

Henry was our waiter at breakfast and he did a great job. Our pool attendant was fantastic! Fast and attentive. I wish I knew her name. Short black hair with charisma. The muffins at dinner had long hairs in them. And the housekeeper attempted to enter our room regardless of the privacy notice on the door. Thank goodness we had the security lock on. The gift shop employees and manager were fun to engage with. And we enjoyed the flute and pianist.

Great places to stay

We were forced out of our Casita a day earlier due to unplanned maintenance. This would not work for us as a family with a baby and 2 small kids. We needed to cut our vacation short due to this. I was upset as I flew to Arizona from Florida to have this vacation with my family. I was refunded one night but that was all the compensation I received for this major inconvenience.

The room was always clean and all of the staff were amazing!!!

The rooms were a little small, especially for the price. The patio door and bathroom door didn’t fully close and had issues latching.

Staff was super helpful.

We think the property is nice overall, but we noticed somethings need maintenance upgrades. Our room could have been cleaned a little better. The bathroom door and the light switch wasn't clean. We found crumbs and dust on the floor near the floor light and chair in the corner of the room. There wasn't enough staff near the pool early enough to open the slide, however, once I asked someone, they obliged.

Beautiful views & super friendly staff. Great staycation.

Very nice place but pool and area could have been cleaner. All and all it was a pleasant stay.

Resort is great the rooms are outdated but all the restaurants on site and pools are amazing .

Big property with multiple pools, they had a DJ, hotel staff is very friendly, it’s clean. Family friendly. They closed two smaller pools too early around 5pm and only leave the main pool open til 10pm.

Wonderful experience. Stunning views, clean roof, friendly staff. Great location. I definitely will stay there again if I ever come back to Tucson.

The pools were awesome kid friendly

Beautiful view of the mountains!

We loved it especially the pool for the kids!!

I also requested housekeeping service and never received it once during my stay. Overall, I would not consider this a kid-friendly place, and I personally would not return unless it was strictly for a business trip. Very disappointing experience overall.