DoubleTree Suites by Hilton Tucson Airport

The Staff was good. There is not much more that I can comment on.

We stayed here 6 nights. The staff was very friendly and helpful. The property was clean and quiet. Exceptional convenient to Tucson AirPort. My only disappointment was the buffet American breakfast included in my rate was not available the entire week. The restaurant substituted a breakfast which was good at all. I ended up each morning going to Dennys around the corner. Otherwise this was a wonderful stay at the Hotel

I will stay here whenever I fly to Tucson for work from now on.

We were honestly just there for a swim-cation and some Xbox at night.

Service was good , room a little to warm for yhe season..but the pool definitely made up for that..

The rooms were large with separate bedroom and living areas. Surprised to find a double Kuerig which made 2 cups at the same time! The pool was refreshing and the courtyard area was relaxing. We stayed out there all day while enjoying the pool. Just make sure to bring your own pool towel or take one from the room, the ones available at the pool were hand towel sized and not much use at all. Staff was pleasant and helpful especially since we did last-minute reservations! Also no free breakfast of any kind here!

There was only one ice machine on the whole property. On the first day, there were 2 ice machines, but one was in poor condition and had visibly filthy conditions at the back of the ice machine. The rooms had grime under the rims of the toilets. Only one of two elevators at the main hotel area was working. The only staff member who was welcoming, friendly and professional was JOSE. He made a great recommendation for a local restaurant: El Sur, which made a difference in our experience in Tucson. Katelyn, though, was very rude, and charged for the "complimentary water bottles that are offered guests at check-in". She charged $3 for each water bottle, and only reluctantly offered a "complimentary cookie" when asked how much she planned on charging me. The rooms need updating, especially room 362. Do yourself a favor and inspect the room before unpacking, so you can request a clean, updated, safe room for a more pleasant stay.

Rooms were generously sized and well lit for working or reading. Both a fridge and microwave were available. Given the spacious suite, the bathroom was shockingly small and shower did not drain properly. Room was definitely well worn and in need of updating but clean and comfortable. Staff in the evening were extremely nice, in the morning seemed a bit clueless.

The room was rather dated, bed wasn't very comfortable and towels were dingy. For the price it was decent but for the rep double tree usually has it didn't meet the standards im used to. The breakfast at the adjoining restaurant finagins wasn't very good..

Not able to adjust toom temperature. Pillows many. All hard

😄

The staff were so friendly and helpful and the bed so comfortable. Didnt like that they didnt have breakfast.

Excellent.

Noticed mold and mildew in bathroom and the molding in the room was crumbling. Definitely needs an upgrade. Didn’t use the sitting area, beds were comfy enough. Lots of noise from guests. Pool area looked clean.

The bathroom sink was clogged. The bathroom was very small

I booked this hotel so my kids can go swimming, but the pool looked like it had not been cleaned in a while. The toilet in our room took like three flushes to actually go down. The fire alarm went off three times. Once at 4 in the morning. Staff would just walk around and did not say anything. We had to find someone and ask what was going on. And then the breakfast was extremely limited and looked very old and was $25 each.

Very pretty courtyard!

Check in was fine. When I arrived at my room the main door shutter were broken and a hole in the wall in the bathroom from the door handle. Also the main door latch was sticking open. Property was notified. Only shutter was repaired. Also no housekeeping for 3 days I was the. Kind of disappointed because last time I stayed there I had no issues. Maybe I'll look at other hotels for my next stay

A few things we weren’t happy about it. Only 1 remote control was needed to replace batteries not working even though the suite had 2 TVs . They told us at the time of reservation we had breakfast free included they didn’t give us free breakfast the day we were there. Miss communication between front desk and restaurant Hotel in general wasn’t very clean.

Everything was above average. Great place to stay if you have a super early flight out since they have a shuttle 24/7.