Grand Hotel Tijuana

Cleanliness Check at 3pm check out at 11am

Very good

At the center of everything Our room was not stocked with bath towels, and towels bathroom towel towels. I did not like that. My mother was in a wheelchair and they gave us a very high altitude. No Walter assistance bedroom.

Very good

Rooms are very clean No water bottles

Location is perfect

Cleanliness, secure parking, helpful staff and felt comfortable. Paid more this stay than last.

Everything Everything was great!!

Exceptional

The proximity to a main road. Our room was quite outdated, and one of the beds lacked proper support, making it uncomfortable to sleep on. The valet parking situation was also disappointing, as there were only two valet spaces available, forcing us to self-park upon arrival. The continental breakfast experience felt unnecessarily restrictive. We were asked for our room number and staff called to verify our stay before providing breakfast instructions. Guests were informed that food could only be served once, although drinks were unlimited. Additionally, cups for juice and coffee were not readily available and had to be requested, while the coffee itself was kept behind the counter. Overall, the experience did not meet our expectations, particularly in terms of accommodations, parking convenience, and guest service during breakfast.

Very good

room location and size was great before 2 times I wanted him to go to swim heated pool but it wasn't other than that all it was great the food service we did room service and the buffet. front desk and valet. didn't like need upgrades on tv's just local channels which my boyfriend doesn't speak spanish , it was kind of sad we went to go rest after procedure. no entertainment thank God procedure was cancel so we can go out and do other things around . two the pool wasn't ready it was suppose to be ready by the 25th I being there before 2 times I wanted him to go to swim heated pool but it wasn't other than that all it was great the food service we did

Not bad it could be better Cleanliness

The property is a fantastic view of a golf course. There is good hotel security. Very limited menu. Constant smell of cigarette smoke even though I complained about it. Late at night into the early morning. Sometimes the AC couldn’t keep the room cold enough. Dimension that they had a pool; but, the pool was out of commission. I had a medical emergency; my mom had a stroke, it made me pay for the nights that we were not at the hotel. That was their right; after all my stuff was in the room, on the other hand, a stroke can’t be so common that they had no sympathy to give me at least a discount. The first night as well I came at 4 AM, but it was charged full price for only A few hours. Their customer service is very weak. They’re focused on the on site casino, and the fact that the local basketball team lives at the hotel.

Disappointing

When I initially booked my reservation, it said breakfast was included. When I arrived at the property and went to breakfast, I was told I needed to upgrade my reservation in order for it to include breakfast. Which costed me more money. I’m planning to write a formal complaint and make a formal refund request. Having to pay in addition to what I had already paid. Finding roaches in places there shouldn’t be. My account was charged in addition to me giving permission. That’s unacceptable.

The buffet for breakfast was good but expansive, the offer sushi and it was dry, the pool next to breakfast was empty, very disappointment for someone traveling with kids We are looking for a nice hotel to stay with kids, the pool pictures of this place shows a very nice pool area. When we arrive the pool was empty without real date to open, I tried to ask the manager for something that I could do with kid. He couldn't be careless dont even knowing what to recommend around or try anything to help the situation. The parking for guesses are charging over and over every time you need to get out. Couldn't them charge the room a price that include parking?!? Our room was missing pillows for the sofa and basic things. They build a big building and think by that they could call it a "grand hotel". Grand building but small, careless and expensive service, that's what they are.