Extended Stay America Suites Tampa Airport N Westshore Blvd

Lost power 2 times, front desk lady rude, from check in till she left at 430. Needs to learn patience. No power for 2 hrs, asking for backup plan, she again rude, I was there with my 7 yr old grandson. Then asking for coffee pot for my room, whewww, for 180$ night, it sucked. Front desk lady

Location

Nothing

There was no breakfast. Nothing was put out other than coffee/ tea/ some muffins.

Manager was rude

Nothing No staff waited at the check in counter for a half hour before we were greeted. Locked our one and only key in the room and waited another 25 minutes at the front desk before finding a house keeper to let us into our room.

Proximity to Tampa airport

Bathroom needs updating badly.

Average stay

Everything about this place was great. It’s clean, friendly staff super accommodating. I highly recommend it.

Well, I likes it when I booked it thinking it had a vacancy. Oh and the lady at the desk. They, the hotel, took my money unfairly. I get there, deak receptionist asks for ID and I habd her my license, she hands it back and tells me that there are no vacancies. WHY WAS I CHARGED FOR A ROOM I DID NOT OCCUPY?????? Only to have contacted customer service to be told the hotel does not WANT to return the funds....

the room not clean,dark and if you need the towels you need to bring the old one and wait for almost a day to get them back. The man work in front desk his name is Quincy have a very bad attitude not very helpful at all.

We waited 30 minutes to be checked in; the bathroom was dirty; the sink water was nasty.

The location it was very close to where we needed to be and the staff was very pleasant and honest ?

The staff is lazy, rude, disrespectful and unhelpful! The room is disgusting, dirty, nasty, smells, holes in the walls- floors-showers-sheets(what sheets were actually given to us cause we had to ask for them)! Homeless people in and out living in the hallways! The ONE chair in the room stained, nasty DISGUSTING!!!! A burn hole on the counter covered with a face cloth! Microwave BROKE! Shower YELLOW water brown, rug was moist and moldy! Had to wake someone up in order to get pillows because the room didn’t have any. The list can go on and the pictures to prove it all! The room was beyond over priced because of the BTS concert same wknd so I ended up paying over $600 for ONE NIGHT IN THIS DUMP OF A PLACE! Price gauging to the fullest advantage! Embarrassing beyond words for this company to even think it was ok to charge this fee! When we “checked out” couldn’t even speak with anyone like I requested I was approached by someone “checking out put the key on the desk” I stood there few mins to request to speak to someone but was informed there was no one there that wants to speak with me anyway! In the rudest tone ever that included an eye roll! Never would I recommend this to a dying animal or my worst enemy!

Parking was ok, staff was professional and friendly. Nothing in kitchen continental breakfast was cokd cerial and muffins. Property in need of updates.

Pros: the room was clean, the bed was comfy, and the best thing is that there were NO BUGS!! Cons: the phone didn't work when we tried to call the front desk since the lady was never there, they said they would send up bedding for the sofa bed but never did (had to chase down housekeeping just for sheets), one eye on the stove didn't work, the Chromecast didn't work on the TV. The worst part, though, was that the AC unit started beeping and switching can speeds at 2 am and kept beeping every few seconds throughout the day. They never fixed it, though we mentioned it twice. My husband ended up unplugging it. Had there not been a second unit in the room, it would have been hot in there. Rosa, there front manager, never wants to help anyone. She's never at the desk, even if she's in the office chatting. My husband leaned over the desk and rang the bell (height is his strength). She came out, shot him a look, then put the bell where no one could reach it. She then made promises of sending help with the AC and bedding for the sofa bed but never did anything. Oh. And I had to go back down after checking in to get the parking pass that she said I had to have then promptly forgot to provide. Yeah. Don't stay there.

The staff was very welcoming. The room was in need of a revamp. We found three live cockroaches. Never used the amenities so I wouldn’t know if they were good or not.

Nothing Smells like melting cheese and cleaning supplies. The pillows are hard as rocks. The room is either frozen or hot temperature doesn’t adjust. No wifi. Tv was turned away from the beds and we were not able to watch it. I booked the room with folded couch it was impossible to use , easier to sleep on the floor. We upgraded the room and were quoted extra 227$ on top of 550$ already paid. I would recommend this to all of my enemies ?‍♀️

Rosa