Comfort Inn & Suites Suwanee - Sugarloaf

Unfortunately my reserved room was given to someone else even tho it was reserved.

I changed rooms upon arrival. Sheets stained with black and yellow residue and handprints on headboard. It was also hot and stuffy, AC window unit turned off. New room same issue with AC off and both had weird smell. New room wasn’t better. Not clean, hair in shower, all around just really gross, and I don’t usually complain. Ice machine on ground level didn’t work but on 3rd floor it was fine. Breakfast not that good either, bland food. Not worth $130. Front desk lady not helpful either on complaints and wouldn’t address anything other than switching a room.

Their listing states they are pet friendly, however, we were told by the rude receptionist lady that they only accept service dogs. Well, my toy poodle actually is a service dog but the lady told us it had to be for certain health conditions. After I stated that on booking, their listing stated “pet friendly, with no extra fee”. She told me “that’s booking problem”. She was already aware that it stated that on booking, but didn’t care. After calling booking customer service, they also confirmed that their listing did state the hotel allows pets (not specifically service animals). Fortunately, we were able to find a nice pet friendly hotel nearby in Duluth.

Upon check-in the desk clerk failed to give me my drivers license back which I did not discover until checking into my next hotel 300+ miles away. When I called back I talked to the desk clerk and she confirmed that she had the drivers license. She took a picture of it and emailed it to me so I could get a printout copy of it in case I needed it on the rest of my trip. I asked if the hotel would mail it to my home so I would have it when I returned home. It is now 10 days since I stayed there and I still do not have my drivers license.

Exceptional

Very good

Great hotel

It was a comfortable stay. The location was great, for what I had to do.

The fact that is was close to the sports facility! The location is by the interstate! It was terrible, the tractor trailer and road noise NEVER stopped all night! The curtains would not close and the lights from the interstate shined through the window ALL Night! Management will not return any of my calls or emails!

Bad

Comfortable and breakfast was good Our first night the traffic was incredibly loud. We requested a room change and they accommodated us immediately. The pool area looked dark and foreboding. I was looking forward to using the pool but opted not to.

I couldn't use Netflix or something because the TV was old, hair dryer was broken, so I couldn't dry my hair, and I was dissatisfied because there was no water provided in the accommodation

Exceptional

Exceptional

Exceptional

The first room bathroom was dirty, and there was a dead ant on the sheets. More ants came out later in the day on the desk in the room from the previous occupants. Our room was changed and the room was much better but the bathroom had hair on the floor and a dead small worm. There was not enough towels/rags. Cleaning lady did not want to give towels, she made us go speak to the front desk even though she was right in front of our room. The shower head was squirting water everywhere. The door keys are confusing and faulty. They had to be changed 3 times. The pool was terrible and not cleaned, the water was very cloudy. The pool area smelled bad we could not swim. The gym was the only ok thing but the treadmills did not work and there was no air in gym. The breakfast was ok but the sausages were very dry as if they were from the day before, the muffins were also hard. I would not stay again

Everything

I was hoping that the pool would be clear and open for swimming like other locations in Canada, but a bit disappointed. Customer Services

Comfortable

everything nothung