Homewood Suites Springfield VA

Wonderful stay very clean and fri edit

The property location to amenities is great. Pay to park at their parking garage on-site. Pet friendly but there isn’t a decent potty area or non-commercial property with grass for dogs. Staff were friendly. One elevator was not in use and made for longer wait times. Breakfast was one of the better selections I’ve seen!

Very clean and updated room. Even had a ceiling fan. Great size and full kitchen.

Great hotel.Great location.Restaurants and a shopping center are a 5 minute walk across the street.15 minutes from downtown D.C.

our attitude and how we felt about was really awful and I wish things could have worked out for us we may have invested in our stay much longer its just the fact we could not What I did not care for was how Homewood Suites permit their guests and others to excessive smoking and the way the Homewood permit their guests

Pleasant

Very nice accommodation great staff and very good breakfast location great to 95 Clean and comfortable

Exceptional

Great service from front desk to maintenance all staff was excellent , breakfast is really good and staff ready to help you , everything was a great experience I give more than 5star.

There was a party on one of the floors and an awful fight outside the lobby. There was a group of people partying on the parking lot terrace. The carrying on started around 11PM and ended close to 3 in the morning. The front desk staff, to my knowledge, didn’t do anything to stop the party or call the police for the fighting. This was not a good stay. I’ll be calling for thr manager this week.

Exceptional

Easy to get in and out, clean. You have to pay to park.

Only one elevator working. Very inconvenient for number of rooms and guests

Tv remote not good

Breakfast was decent but you should mix up the meat choices. No bacon offered the three days I was there. Only sausage and maybe a turkey something that wasn’t appealing. Also, had plates and regular silverware on Monday but quickly switched to paper/plastic rest of days I was there.

In addition, the TV was not working, and I had to call maintenance to repair it. This issue should have been identified and resolved before the room was assigned to a guest. After I reported these concerns, the front desk called my room at approximately 10:00 PM to ask if I wanted to switch rooms. While I appreciate the offer, I found the timing inappropriate. After a long day of traveling, I was exhausted and already settled in for the night, so moving rooms was not a practical solution. I was also frustrated by the poor communication regarding late checkout. I called the day before departure and was approved for a 1:00 PM checkout, but I was never informed of a $25 fee. The next morning, when I called to confirm, another employee could not find any record of my request and then informed me of the fee. Because of this, I declined the late checkout. This miscommunication significantly affected my plans for the day. As a Hilton Honors member, I expected a much higher standard of service. The cleanliness issues, maintenance problems, and inconsistent communication made this stay fall well below the level of hospitality I expect from Hilton.

Superb

I got bit my bed bugs in two rooms. They said they had the terminator inspect the rooms, but the results were “negative for bed bugs”. I saw two doctors and they said they were definitely bug bites. The hotel repeatedly refused to refund me until after I told them I had gone to two doctors and had given them my doctor’s note. They never did give me a refund and overcharged me on parking. I’m left with bed bug scars on my feet, thighs, hands, upper arms, and neck. I never got an apology and they never admitted to anything.

Staff was excellent Facility could use an update especially at the price.

Facility could use an update especially at the price.