The Westin Kierland Resort and Spa

Beautiful, great walking distance to the stores. Kid and pet friendly

Very clean, beautiful resort, lack of communication regarding construction was dissapointing. Very pleased you had golf carts to the commons.

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Beatiful place and awesome experience.

Very disappointed in our stay, less than 24 hours after leaving all 4 of my kids became ill. Sick to their stomachs, vomiting & fevers. My son even fainted he was so sick. I’m 99% sure they got sick from the pool water. The pool was PACKED. Not a single open lounge chair and we could barely swim comfortably without running into someone. They really need to be testing the chemicals regularly or start limiting capacity. 0/10 do not recommend unless you wang to feel like complete garbage after your stay.

“This resort was a complete disaster. I was greeted by a roach in the bathroom on arrival, and another the next day. The shower door didn’t close, the bed was unbearable, and the lazy river was a nightmare—crowded, no inner tubes, and kids jumping off dangerously. The pool was equally packed, and every single amenity had hidden fees—parking, rentals, everything was extra—none of it disclosed up front. And to make it worse, the servers never offered a receipt, so they could tack on maximum gratuity without your knowledge. The food was ridiculously overpriced for what you got. No one took accountability when I complained. For what I paid, this was a total ripoff. I would never return.”

Great stay!

Relaxing girls vacation ! Spa and pools were perfect for a relaxing afternoon. Gym was clean and never crowded.

great

the room was not very clean with hair all over the place, , the toilet never flushed, it just kept running for the two days I was there. I asked the concierge how to order room service as it is not well explained in the room at all, and the concierge told me they have never been asked that question before and they did not know. Room service has to be ordered on your phone like uber eats and you have to put your credit card info in every time you order. The service charge on room service is ridiculous and then they want you to tip on top of that. $$$$ Will never stay at this property again.

The property was beautiful! Tons of amenities! Great restaurants

Elevators were down and room wasn’t as nice as I was expecting

Beautiful property, great activities for my the kids. Pool Service was amazing.

Great!

This was a great spring break vacay & had a wonderful time, what a beautiful resort.

Lovely resort for all ages. The outdoor gathering area with a bar, large tvs, comfy seating is a very nice perk in this hotel. So are the captive snakes! Family pool area has its great and not so great aspects. Getting chairs without reservations can be very tough especially if you need more than 2 together. You can’t just put towels on chairs to save them. Staff will remove them if no one is actually at the chairs. There is a pay to reserve option which is quite pricey. The up sides of the pool area are the food and drink options and the staff who are really great. The lazy river and water slide are also cool. There is an adult only separate pool which is lovely. The same chair issues though. Overall this was a very nice stay.

hotel was way too overcrowded- Not enough pool chairs for guests so we had to sit on the grass. Shameful. The lazy river was filthy, the waterslide slow and the rooms basic. Not worth the “hype.” Stay somewhere else. Front desk manager Mario was the only plus at the hotel.

Exceptional

The staff were very nice and accommodating.

Generally good