The Hacienda & Spa at Hotel Santa Fe

Top staff

Checkin was horrible. They just had a fire and were moving the check in to our side of the Hotel. Check in person made it very confusing. Pool and the hot tub were closed due to fire and the gym was very worn and outdated.

Nice rooms nice pool area good location

The staff was kind, engaging and helpful. We enjoyed the delicious breakfasts and the generous happy hours in their upper floor indoor and outdoor setting in the Hacienda building. Although we were not right near the square we walked most places but did utilize the shuttle after dinner a couple of evenings. Quick walk to the farmers market on Saturdays which was a highlight. Nothing

The location was quite nice and the rooftop happy hour was pleasant. However, the rooms are terribly outdated. You can’t even attempt to put any makeup on in the room because it is poorly lit. The fireplace randomly came on in the middle of the night and the hot tub was out of order. We stayed two nights. The hotel was empty because they had had a fire in the main building which closed most of the most amenities and we had the awesome shuttle service to ourselves. We won’t stay there again.

A unique experience-lovely, great staff, quiet, very nice breakfast, plan to go back!!

The staff at this location is extremely helpful. There were some issues with our reservation and they went above and beyond. The Hacienda building is worth the extra cost. Great location, comfortable bedding. Would definitely book this location again.

Very good

Disappointing

We have stayed there many times . It fits the Santa Fe vibe perfectly.

As always. Well, rounded service and amenities. Great rooms and helpful staff.

Exceptional

Slept well Enjoyed the concierge floor happy hour and shuttle to dinner. Slept in. Perfect.

Exceptional

Beautiful property Loved the Happy Hour and breakfasts Most of all the staff were amazing! Shout out to our shuttle drivers and butlers!!!

Breakfast was nice but not exceptional. Room was good sized and nice and clean

Was very easy to get around they had a shuttle that could take you to the plaza, which wasn't far within walking distance The housekeepers they purposely set our alarm for 5 AM on our last day there

The property is clean, the Hacienda is nicely removed from the main facility. Parking is difficult due to smaller spaces. It left me feeling concern for getting door dents. My vehicle was not damaged, but I have tree sap ALL over a rather expensive vehicle. We received a text the evening before departure asking about our leave plans and then knocking on the door at 8:26am Sunday morning and again at 9:20am to see when we would vacate the room. I found that distasteful for a room costing $750 per night. There was an amazing individual monitoring the Hacienda lounge. She had been with the hotel 15 years, was such a delight to speak with and truly enjoyed working for the organization and helping guests. I believe her name was Alliana. We really enjoyed talking with her as we were both locals and had quite a bit in common.

The housekeepers they purposely set our alarm for 5 AM on our last day there?

I liked the friendly service and the size of the room. I did not like the pillows (way too lumpy) and the TV was way too small for comfortable viewing.