Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

Parking was good

Thank you for the stay

The next day, I asked to speak with a manager, but there was none available. I left my name and phone number, but never received a phone call. Regarding parking -- I've stayed at this hotel often in the past, and parking was free. They've started to charge $25/day, without advertising it. For a hotel in this price range, that's excessive. As I've said, I've stayed there previously. If housekeeping doesn't make this unusual oversight and Victor isn't at the desk, you may have more satisfactory experience.

Clean

Salty staff, seems to be working their 2nd or 3rd min wage job, rarely saw someone smiles, or willing to help. We stayed at building 3, it is aged and dirty. TVs from Y2K era, had just a few channels and no streaming, no chance to watch FIFA games. Water pressure too low on the shower and the sink. We were 4, breakfast only for two. Parking extra $25 per night.

the staff working was rude the carpet was wet i don’t know if they just had shampoo the carpets the room was so hot the tv wasn’t working didn’t wanna turn on

Nice staff

B/ was not told there is a $ 25.00 parking fee C/ TV not working D/ coffee maker not working I normally do not complain but now i have to Tirso

Nice staff

The hotel was clean, quiet, and in a convenient location. The staff were friendly and helpful. The room was comfortable, and parking was easy. The shower water pressure need to be stronger

My only complaint is that the sauna was not working. I was looking forward to that. The jacuzzi was working though!

Clean, spacious, most staff very pleasant and helpful. The restaurant always good, pleasant, helpful. Just a couple things: If you're planning to stay for a while and want to do laundry bring your own quarter and laundry detergent. There is no change maker and there were no quarters anywhere on the property. Bring your own 110 ports for device plug-in; the rooms only has 110 plugs. The bed is a little soft on the more frequently used side, but clean and cool room. Very convenient location and still quiet; easy rides to various locations. Walking distance 7 blocks residential area, to beach with views and walking/biking trail.

At check in we were assigned a room that hadn’t been cleaned yet. We had to be moved to another that was clean.

Clean environment and welcoming ambiance.

Clean room.

Very friendly and helpful staff at check-in.

Clean The charge for parking

It is such a wonderful hotel. So convenient to the airport clean quiet great bedding and shower...its annoying to pay for a room and then pay to park...but otherwise great

Really old and bad

Overall its a hood place to stay. Its not extremely easy to find for where its situated but it isnt the hotel fault but SF and its narrow and confusing streets. But otherwise its ok. Self parking for $25 is not included but I guess standard in SF.