Best Western Plus Airport Plaza

The staff was ni e. The property was ok, but rooms require attention to details and upgrades. The tub was clogged and smelled badly. We were only staying one night but were unable to use the shower. I would not recommend this location.

A wholesome breakfast to start the day with. Very helpful front-desk. Spacious & well furnished rooms.

Horrible experience, denied my reservation. Booked a room for my Son as he arrived in San Jose Airport from boot camp, the plan was for him to shower an unwind from his trip until I could get to San Jose, 6 hours away. Well they denied his check in as he is 19 years old about to be 20, due to their "strict" policy needing to be 21. Staff was not helpful as they did not care that he had nowhere to go and was left stranded and refuse to refund money. How absurd it is to be able to sign up to serve our country at 18 years old but cannot check in to a room at 19. Unbelievable, do better.

This was the best Best Western I have stayed in. I have to say the front desk, breakfast and greetings were top notch. Thank you!

1

Air conditioner was so loud couldn't sleep. Asked to change room but was told they were sold out even though rooms were available online.

Super clean room, bed was super comfy no funky smell, room very spacious, plenty of bath towels, toiletries were a plus, parking is very easy right infront of check in office, fast and easy check in process, breakfast was the best Ive had in a hotel. many options for breakfast. will definetely stay here again when in San Jose.

The room was roomy, comfortable, clean, and everything (tv, lights, outlets) were all in working order. Even though this hotel is located on a relatively busy street corner, our room was quiet. The beds were very comfy, the room was clean, as was the bathroom. Breakfast was served down in the lobby, and consisted of waffles, potatoes, sausage, eggs, toast, and a small variety of breads, teas, coffee, and juices. Overall, it was quite good. The quality of service was great, as was our breakfast. We were highly satisfied with our stay and would definitely recommend staying here.

Excellent location close to airport and SCU Can hear plumbing through the walls

Nice place Front desk was not friendly when we checked in

The staff here were fantastic. The room was clean and comfortable. Ice water and warm drinks were available at all times. Breakfast options were typical, but there were extras that made Breakfast a little extra special, like toppings for the scrambled eggs. The nearby road is very busy, but we didnt hear any road noise in our room.

Room is clean and front desk staff is extremely helpful and friendly. Breakfast is amazing. Wifi is good. Wish they provided body wash instead of bar soap. Similarly, if safe was available, it would definitely be 10 out of 10.

Good experience

Clean, quiet and helpful staff

Other than parents letting their children run and scream up and down the hallways early in the morning, which is on the parents. There was nothing I didn't like .

This is a 3 story small hotel with a small pool close to a university and residential neighborhood. Full breakfast has those fun flipping waffle makers and many toppings. Home fried potatoes are thinly cut and they have a coffee brewer with several espresso variants

Front desk was immediately responsive to text messages and resolved problems quickly. For example, the tv was in Spanish mode and we couldn’t get it switched to English. Solved within 10 minutes!

It was good! The only bad thing is that they give me a handicap room, since my booking was not even last minute book. Room is all the same just the shower is kinda weird set up.

Everything is great except there's no airport shuttle while being so close to airport.

Everything but the staff, which is great, was ok. We’ve stayed here for years as a good memory, but it’s not a great hotel.