Washington Square Inn

Location and the charm. Lighting could be better.

The location is amazing! The check-in process is contactless, which is a bad thing. You have to download a digital key to get into your room, but if you don’t have a US mobile phone number, you can’t receive a message to download it. I went ahead and turned on my foreign SIM card to receive the link, but the message didn’t come through, so I had to call the provided number using the phone in the hotel’s lobby to talk to people who work at the hotel, who told me where to get the key. As a tourist who traveled a long time to get to the US, the last thing you want is to figure out how to get into your room. The hotel itself is worn out, the rooms smell like a wet basement, and the black mold, or whatever it was, in the shower doesn’t look good, to say the least. There is no sound isolation, so you will hear everything from what people are saying in other rooms to what’s happening on the street.

The location is everything with this property, right next to tony's pizza and the lovely North Beach community where there are plenty of lovely shops, bars and restaurants. I love this area of SFO and recommend it, if you can find a different hotel to enjoy it from. About the hotel itself? No positives other than location. This hotel was so DIRTY and mouldy and horrible to stay in. There was so much black mould all over the ceiling of the shower room and my bed had HAIRS on the linen as well as exposed wiring and no way to lock the door internally (as a solo female traveller did not enjoy). Not only this, but housekeeping come around at 7am and you have to YELL at them not to come in. I reached out to the hotel about the issues and they didn't even care enough to reply. Also note: many stairs, no elevator!

Exceptional

AVOID!! Amazingly, there is No staff or security on site whatsoever !! your Lucky if they even answer the phone to help you. Whole place smells old and musty like mothball. Visible mold on walls and shower in bathroom. Check in and out instructions unclear and complicated. No amenities. No room key unless you download a weird app. No hospitality. No customer service. Truly horrid!!! I would love my money back

Very comfortable, clean room. Great location Nobody there to greet you. You use your phone with an app to get into your room. We weren't the only people who had trouble opening the door at first. Subsequent attempts worked well. There is a phone number to call if you have a problem but they don't always answer the phone other call you back so you may have to call more than once.

C

Excellent location Electronic check in with no staff on premises although they responded quickly to things that went a stray

Passable

We loved this hotel. Loved the high ceilings, comfortable bed, ambience and the fact that coffee maker was available all day and there was ice maker too. These little things make all the difference! We were a bit unsure about downloading the remote download key to the door, especially as it didn't work the 1st time we tried it. But the second time it worked and we got in and used it successfully for rest of our stay.

Location and cleanliness Separate bathroom

The location is great. Plenty of restaurants are close and it's a good neighbourhood. There are no staff. This is more like an AirBnB experience.

Great location- so many great places nearby to walk to. Room was clean and comfortable.There was a coffee/ tea bar in the lobby so you can have coffee in the lobby and look at the park. Very interesting that there is no staff, receptionist or any other person on site, just the cleaners in the morning. Kinda the self automated hotel.

Perfect.

Quiet and clean We got quite cold and would have appreciated an extra blanket at night.

Staff was helpful. The room was quiet, and the bed was comfortable. The location is great, across from Washington Square. The Inn has an app check in system which was supposed to notify us when the room was ready (at 3 PM or earlier). We arrived a little after 3 and someone let us in but we had to find someone in housekeeping to call someone to send us the link to obtain the digital room key. We were sent very specific instructions on to check out by 11 AM but when we returned to pick up our bags at 10:45 and check out, the digital key was already disabled. Housekeeping unlocked the door so we could get our bags.

Very good

Having no staff to interact with was particularly challenging….

Very good

Good