Westgate Hotel

However, the overall customer service experience did not match the standard of the hotel’s appearance. The front desk staff we encountered were not particularly warm or welcoming, and at one point we walked directly in front of the reception desk without any acknowledgment from the staff member present. When we arrived in our room, there was no hand soap provided, despite the room having supposedly been through a final inspection. On our first morning, we were also woken up very early—around 6am—by loud voices and vacuuming in the hallway outside our room, which was disruptive. Service in other areas also felt inconsistent. While one valet attendant we interacted with at check-in was friendly and helpful, the overall valet and checkout experience was less welcoming. At checkout, the staff member assisting us was not particularly warm, and no assistance with luggage was offered. Overall, the hotel itself is attractive and well located, and the rooms are comfortable. However, the level of customer service and attention to guest experience needs improvement to match the property’s standard.

Carpeta can use a deep cleaning

Just stayed for one night but check in was easy, room size was great and the rooftop pool was available for lap swimming on a Friday night. Check out was simple. Staff provided a complimentary bottle of wine. I'm coming back for high tea with my daughter. Elegant building.

Prior to the Westgate in San Diego, I don’t think I have booked a hotel where I was more interested in relaxing at the hotel vs seeing the sites. The hotel is gorgeous and inviting, the staff is attentive and friendly, the amenities and restaurant are fantastic. I highly recommend.

Well appointed large room at a very fair price. Super health club and pool got me in the gym every day.

Room was clean and beautiful

All great

Clean room, good breakfast

The staff was super helpful

Front desk staff were extremely helpful. However, bathroom sink was not properly working/clearing after use. Part of the bathroom lights did not work. Bathroom was dirty/found hair before I started to use. Front lobby smells funky. Just not what I expected from Westgate San Diego.

Great location staff was great hotel was very clean

Beautiful pool area

Enjoyed our stay. Staff was friendly and helpful.

The location was perfect near other places but not too close to the real busy restaurant row. Breakfast was excellent. The bar could have been open longer as when returning from the concert at 10 I would have liked to have had a drink and also room service closing at 10 would be better at 11pm. You do not any small foods you can buy other than snacks if hungry.

Superb

Very close to the San Diego convention center (I was there for a graduation). The valet could use some help though. The process was confusing for check out and when I went to pick up my car. The valet at the time were rude saying I should have been given a ticket to pick up my car, but I was never given a ticket dying valet check in. I may not be back even though I used to brag to everyone about this hotel and amenities

Exceptional

Easy check in and check out! Will always stay at Westgate Hotel when we come to San Diego.

I love how spacious the room was! Bathroom was gorgeous. Staff was helpful and accommodating!

We had a wonderful stay at the Westgate Hotel. Although our room wasn't quite ready when we arrived, the staff went above and beyond to make us feel welcome. They graciously allowed us access to the pool while we waited, and it turned out to be one of the highlights of our trip. The pool area is absolutely incredible—easily our favorite hotel pool experience. It felt like a resort oasis and was the perfect place to relax and enjoy the day. If you're staying here, the pool is truly a must-see. To top it off, the hotel surprised us with a complimentary bottle of wine for the inconvenience of the delayed room. That thoughtful gesture really demonstrated their commitment to guest satisfaction and hospitality. The staff was professional, accommodating, and genuinely cared about making our stay enjoyable. We left feeling appreciated and well taken care of. We would absolutely stay here again and highly recommend the Westgate Hotel to anyone looking for a memorable and relaxing experience.