Sonesta ES Suites San Diego - Rancho Bernardo

Overall the hotel was good but do not book there if you want internet. Their’s did not work the whole weekend we were there. They tried to get it working but couldn’t.

Nice clean property, our room had a cook top, dishes, silverware, knifes, utensils, coffee maker, coffee, garbage disposal, dishwasher and refrigerator. Sectional with a sofa sleeper. The shower had plenty of hot water.

Clean room, nice staff but not enough towels and wash cloths . Asked for a couple and housekeeping said they didn’t have any. Breakfast was ok.

Tip - no need to buy parking tag from hotel, you can park car outside.

quiet and respectful safe

No spa, staff was bad. Also we had Holes in our blanket

Enjoyed our stay but needs more cleaning and updated furniture in the rooms

The staff was vey friendly and made us feel welcome. The place was clean and elegant. Breakfast was decent.

I have called over 15 times and the phones aren’t working. I submitted a ticket through the corporate office, no one has responded. I called their sister hotel 1 mile away to contact someone and they said they couldn’t get ahold of anyone and even texted someone who works there to respond. No response. It has been 4 days since we left and we are resolved that the blanket is gone. I was willing to pay to have it shipped back to me. It is more frustrating that you can’t get through on the phones or have anyone call you back, even if the answer was that they couldn’t find the blanket. We stayed at the sister hotel last summer and had a wonderful experience we chose this hotel because of the larger rooms. We will not be returning. If you don't forget anything and want it back, this is a good place to stay. However the front desk was unmanned a majority of the time, and their phones weren’t working, nor can they bothered to return messages.

The room was a little dated but spacious, no room service on a daily basis, but a call to the front desk and things were taking care for. Overall, I would say here again

Room was nice and clean, but we did not have hot water for the two nights we stayed

Good

My stay here was by far one of the worst experiences. My check in time was at 4pm, I had to wait 3 hours for my room to be ready and was able to get in at 7pm. The couch inside the room was dirty with a big rip in it. Everything in the room is very outdated. The toilets didn’t flush very well. No basketball court/hoop like advertised. Not a great stay at all. Front desk staff member did not want to help me. They had 1 front desk person working on a Saturday when they were supposedly fully booked. Poor kids in the swimming pool asking for towels and the person working the front made us wait forever. It was horrible. Never will I stay here again.

Was given a room right next to the elevator and you could hear the mechanics of it in the room. Not only that but if you sat on the couch you could feel it. Called the front desk and was told nothing could be done because they were sold out. Not their fault but still a pain to hear it everytime someone used the elevator.

Great breakfast

It was great, clean great staff friendly

Great rooms

Exceptional

We arrived and the staff working the day shift was obnoxiously rude. Clearly hates his job. Our air conditioning was broken- refused to change our room until I found the “general manager” office. Luis was great and helped us out. Unfortunately, the new room wasn’t better. We didn’t even stay at the hotel. The night shift staff confirmed our cancellation and refund. However, since booked through this app they need to confirm with the hotel and there’s no line to reach the front and they won’t answer emails/ messages. Nothing. Terrible. Shame on them.

The room itself was nice and clean but a few a things during the stay is keeping me from giving a 5 star review. The front desk was extremely nice and professional but may have been understaffed during check in time. I waited over 30 minutes until it was my turn. The next thing I noticed was one of the sinks was draining extremely slow. The breakfast on the first day was disappointing since they ran out of eggs and didn’t have any protein like bacon or sausages. The water in the pool was cloudy and we weren’t sure if it was safe to use. Lastly, I noticed the downstairs bathrooms weren’t cleaned. I saw trash and toilet paper rolls on the floor and had no paper towels. Looks like a nice hotel overall but I feel like I went on an off day or maybe they were understaffed while I was there. Staff was nice and helpful anytime that I spoke with them.