Extended Stay America Suites San Diego Mission Valley Stadium

The person who checked us in was pleasant in her last night before moving to corporate. The gentleman who covered the desk the next night wasn't pleasant at all.

Check in at 3, no early check in, arrived at 3. One young man at the desk with four guests surrounding the desk with their reservation pages out and on their third party line to prove they had reservations, all while the hotel attendant said they were not listed and couldn’t check them in. They had been waiting for an hour before I arrived and were still waiting, and my party and I couldn’t get checked in. Then the attendant disappears somewhere and left everyone waiting in the front. By then it was 3:45, and I along with 11 other people in my party still needed to be checked in for our rooms because we had to get ready for a wedding to attend at 4:30! We ended up asking a hotel employee that walked by if we could at least borrow a room to get dressed in because we were going to be late. Half my party got dressed in their break lounge, others in the lobby bathroom and myself and my family had to get dressed in the car outside the hotel. It was a mess. We left not knowing if we had a room or not, it wasn’t until 3 hours later we were able to call and confirm we still had a reservation there. No apology from the staff, no type of compensation, complete indifference. Same treatment once we arrived again to check in that night. Our room still had someone else’s trash in the bathroom and their body wash in the shower; they didn’t even bother to clean our room. Was woken up at 8am by hotel staff to retrieve the body wash too! Terrible experience. Do not Recommend

As they say, never judge a book by its cover! Words could not described the stay. This place should be condemned! Staff I am going to give 1000% for their friendliness, understanding and professionalism. Shame on the hotel chain for allowing this location to remain open for business!

This is not a place for someone who wants housekeeping or anything repaired immediately. The tub wasn't draining properly and staff first hung up on me. When I went to the desk he said tomorrow. Another guest who had been there stated housekeeping come every 14 days.

Rooms are outdated, refrigerators were rusty!! Bugs in room and front desk customer service was horrible

The room was overall ugly, the TV was broken and didn’t work. The fridge was rusted and extremely old; the kitchen cabinets had no doors. The AC was old and rusted as well. In my opinion, the pictures shown for this hotel are misleading. Lastly, on the following day around 9:00 AM I went out to get a coffee, it took me approximately 40 minutes. When I got back, there were maintenance guys inside my room! We never received any verbal notice that people were going to enter our room without permission. This was unacceptable and unprofessional.. I got so upset because my personal items were exposed to the staff and I wasn’t ready to leave yet. There was water on the floor and a blue tarp on top of the bed, so unhygienic. There was also a huge suction pump water hose inside the room and hallway. I began packing up my stuff and left the property before my check-out time. I will never come back to this place ever again.

Kitchen Stuff tried to do maintenance in my room. Why the hotel did not the maintenance in rooms not occupied or booked rooms that has todo maintenance? Additional they waked me up early in my rest day. I suppose to rest in the morning, that’s why I’m booking in the hotel and they knock the door at 8:00 am trying to get in my room when I was not decent to attend anyone in my privacy. The room 400 dollars, was too expensive to what was and additional to interrupt my sleep in my rest day.

Nothing my reservations was not honored due to over booking. I had booked weeks in advance and the hotel didnt respect my reservation. My reservations was not honored due to over booking. I had booked weeks in advance and the hotel didnt respect my reservation.

Nothing it smelled like cigarettes and dog. The smell and cleanliness.

The proximity to the interstate, stores & restaurants. The staff was asking pleasant. There were a few individuals hanging around in the parking lot that made me feel unsettled at times. My television did not work.

I reserved a two double beds room and when I checked in, the manager changed it to a single bed room without even notify me and not willing to have any accommodations or discount. This is so unacceptable.

People around property wondering Dirty sheets Paid over 200 for 1 night

Start with the pushy front desk attendant. End with deceptive appearance of your app on line, and the hours Noe spent: 1. Waiting for some human representative to answer and come back from on hold. 2. Only asking that your business somehow even up.

Breakfast was advertised but there was just coffee. Staff claimed there were muffins but I never saw any muffins. I think to save money, they don’t supply the rooms with anything. No dishes, silverware, shampoo etc. you have to ask. They apologized for not having a full suite of dishes to provide, I guess they don’t want to drive the 400 yards to Walmart to keep there supplies stocked. Staff is never at front desk. They put sign out indicating they are helping some other guest but they are really just in a back room. All the public spaces and parking lot smelled like mj

Not many amenities. Staff who were there were good, but they need more help. Myself and 3 other guests waited 20 minutes for someone at the front desk.

The room had roaches and when I brought it up to the staff they told me the person who could help me would be in the next day when I went to the front desk the next day the young lady at the front was confused and proceeded to tell me that the manager was on vacation and nothing could be done until he was back , they said an investigation would need to be done I have videos of live and dead roaches in the room

Area pretty convenient, Walmart is very close by, Interstate is just a block away, ARCO fuel station is affordable. Staff is very friendly. The smell is prominent.

Very good

It's just like home

Exceptional