Tru by Hilton San Antonio Lackland Sea World

Great staff clean place.

Ok when we first got there it looked like nice and clean place just like the pictures….after resting we decided to go eat in San Antonio and when we got backed we noticed something crawling on the wall it was a roach ok after reporting that they moved us to another room to where the sink was clogged and the toilet ran for 10 mins maybe longer each time after flushing…so later on that night we sit outside to relax and drink a few cold ones and see a mice run across under our table and he was back and forth all night on the patio outside by the pool…the breakfast had no bacon but overall was ok…

Couple of cons: pay $5/night to park in their lot, and even though we booked & paid through Expedia, they put 3 different holds (totaling over $350) on my credit card. Would likely stay again if in the area which is close to Sea World, 6 Flags, lots of shopping and restaurants.

The WiFi did not work properly and very slow connection. Drip water on floor possibly from ac unit and no dresser to store items

Great staff and clean clean facilities

Poor

The staff was very nice The AC doesn’t get the room cold . They don’t even have a fan for a back up

Highly recommend 👌

They need to check the rooms for mold. My room had mold in the bathroom.

Exceptional

No matter what “Tru” I go to, I always enjoy myself! There was an issue at a hotel downtown and needed to switch my hotel asap, and the staff was helpful with booking me a stay @1:30am! I spent my next two nights with this hotel and enjoyed myself. The rooms were clean, staff was friendly and helpful, I felt safe and comfortable being in a new city. Great location, Great Staff & Great Amenities!

Breakfast wasn't great. Room was clean though.

Location near Lackland BMT trainign facilty. Breakfast was great, cleanliness of facility.

The room was clean and well maintained, the staff was very helpful, the location is very close to the see world so pretty much good experience..

The safety monitor system on the back of the property sounded off a siren for approximately 10 minutes at 0300. Im sure there were slot of tenants awakened. Checkout is at noon; and almost 3 hours earlier at 0915, housekeeping knocked on my door, even though I had the door not disturb sign on our door. When I responded that we were still there, she opened the door. Thankfully, I had the interior lock enabled. I opened the door and told her checkout was at noon. She responded "just checking on you". She awakened my entire family and this is unacceptable.

Very good

Everything was above average .Great for family .

Staff was super friendly and helpful! For the most part, the place was good. Pool was nice after a hot day. Rooms were OK. Mildew smell in the hallways, rust in the bathroom, pillows were not the best, and there was a mysterious stain on the bed cover. I can't say it was excellent but it was decent and worth the price. They allowed pets, which was super helpful for us. Would we stay here again? Maybe.

Free parking

Our room was never cleaned, toilet ran the whole time and made noises, sink clogged no one ever came to fix it.