Hilton Garden Inn San Antonio Airport

The elevators were out of order, there was no shampoo in the shower, the clean towel was stained and the jetted tub didn't work. The only saving grace was their front desk attendant, Whitney. She was so kind and tried everything to make us comfortable. Although she was the only one working she did it with a kind and happy smile.

50$ fee for checking out at 1230. Horrible. Im handicap and the elevator was out while room was on the 4th floor. Lobby is hot and steamy as hell. No ice machines on any floor except 1st floor. So imagine my surprise when I had to walk back down to the lobby from the 4th floor for ice. Room had holes in the walls. Outlets falling out of the wall. Wont be back there.

Carpet in the room was malodorous. No towels in the bathroom. No shower. Only tub with difficult entry. Drapes on the window needed repair. Wallpaper peeling off the walls.

Arrived, proceeded to check in and was informed that the room I had booked and paid for was under renovation. After some back and forth clerk was able to get the room I booked. I then asked about the pet policy since the ad claimed pet friendly. Was informed that they would waive the 75 dollar pet fee due to the mishandling of the booking. Checked out the next day and was charged the pet fee. I would not recommend this hotel for the amount of 180 bucks I could have stayed at a Drury downtown with my pet and a jacuzzi tub for less.

The bed was comfortable The elevator broke and there was no knock on room 323 where we stay at

Upon check-in, I was told only one elevator worked. The staff was friendly and helpful. upon entering my room, it smelled like mildew as soon as I open the door the room was clean however they need to renovate because the paint is chipping. The grout in the shower is coming off and there were not enough towels. On my last day that I stayed both elevators did not work so I had to use the stairs carry all my luggage up and down the third floor other than that, this day was mediocre at best. I will not stay again and I don’t like writing bad reviews. I was hopeful that was the reason why I chose that hotel because it was Hilton, but I will stick to staying at other hotels.

Pet-Friendly, Great Staff

I stayed at this hotel once and loved the room.setting, but jacuzzi did not work. I rented it twice, with ample time ( 2 weeks before) and made sure it had a jacuzzi. The front lady stated she had rented out the rooms earlier because it was a spurs game night. That was quite unfair because I had paid it 2 weeks in advance. Not only that, the jacuzzi did not work again. I'm very disappointed.

Nice staff. humid and felt sticky. Place desperately needs updating

The Jacuzzi tub. No breakfast on Sunday. Staff did not tell you much when you check in. Asked for new towels to take a bath because we stayed more than one night, and they never came. Even when housekeeping got there at 9 I asked for a towel and was told 15 minutes. Hours past and still no towel. Also there was only 1 elevator working. The bar was closed the whole time. Just feel I did not get my moneys worth.

Exceptional

Needs a lot of work. Building is run down and needs numerous repairs. Elevators not in service , toilet kept running , floor tiles in the bathroom broken. Cigarette holes in bedding and furniture. Exterior looks run down and ravine to the rear of the property full of trash. Definitely would not stay here again or recommend not worth the money.

Terrible

Nice quiet stay. No major complaints. Timers on parking lot lights seemed to be off. Parking lot would be dark until a few hours into the night. Staff were welcoming and helpful to me and my dog.

Bad

Great stay. Thanks very much, blessings.

Beds were fine. Very much in need of a remodel. Ceiling above the shower was “patched” and coming down. Very old, out of date hotel.

Everything

Understaffed and VERY disorganized. No receipt was provided on breakfast despite requesting one. We were overcharged on breakfast and billed twice for it. We were also given an already occupied room and we opened the door on the occupant. Embarrassing!

Quiet area Elevator was not working