Hallmark Inn and Suites

The property was hard to get to bec of the construction and the fact that they had the side gate locked. The office is only open 9-9 and they ask for cash deposit so u have to wait for them to open to get that back bef you can leave. The property is also near a train track which u hear trains all night. Dont think we will stay here again.

The room was clean but outdated. The bathroom door needs replacing and the lighting in the room and bathroom is very dim. Otherwise the property was clean and convenient to the highway. Staff was friendly and helpful and the breakfast was an upgrade to the typical continental affair most places offer. The lady cooking was super friendly.

I left a "100% refundable" security deposit with this business. However, when it was returned, they deducted the credit card processing fees from my money. When I asked about it, they claimed the front desk informed me of this policy, but I have absolutely no recollection of that ever being stated. Square's rules explicitly state that merchants should not use standard transactions for security deposits, and processing fees are a business cost—not something to be taken out of a customer's refund. Make sure to pay cash or check here if you want your deposit back in full. I will be reporting this to Square as well.

Front desk girl was nice but sheets and towels were stained. Did not stay the night.

I am appalled at the thought that Expedia would even have a hotel at this level on their website. I have used them for years and plan on finding someone else to book there. I pray no one books at this hotel. P.S. the door would not lock because someone had kicked it in and broke it. I told them about it and their response was they knew and would get to it when they could!! Poor excuse!!

The management went out of their way to make us more comfortable, once it was Available,in the same day, for my husband and his disabilities. Moved us from the 2nd floor to the first. The staff was friendly and always willing to give a supply if needed. A friendly and helpful environment.

no way to hang up clothes on a hangar, no breakfast. The lights used to lighten up the parking lot, were very bright, so much so that at 1:00 in the morning, was like trying to fall asleep at 6:00pm. The price for a two night stay was very reasonable, however, next time , i will stay somewhere else even if I have to pay 30 dollars more per night.

I recommend checking in before 9PM for a better experience, but the staff and property were nice and accommodating.

Very clean room looks remolded!

Clean rooms

Although the water that came out of the sink faucet wasn’t clear! Shower water fine. There are only blinds on the windows and no curtains to keep the light out. Other than that it was fine for 1 night.

Good ac Good water temp Good staff Easy parking Overall and good spot for a good price🔥

The outside needs a little remodeling but the rooms are remodeled i highly recommend this place its great for the price!! Plus the staff they have the best staff!!

My second time staying at this motel. It’ll definitely be my go-to place to stay when needing a clean budget friendly place to stay in San Antonio.

Very dirty

The room was clean, comfortable, and well-maintained, and the entire property felt safe and peaceful. Traveling can be stressful, but staying here made us feel right at home. If you’re looking for a place with exceptional hospitality, cleanliness, and a genuine sense of care, I highly recommend the Hallmark Inn. Thank you for making our stay such a wonderful experience!

The staff was very helpful and allowed my brother in-law to check in for me after I sent my photo ID and written statement that he could do so on my behalf. The room was clean, ac worked well and there was work space. We were also given an extra 45 mins to check out free of charge.

Nice clean rooms but disappointing that no toilet paper was available. Even in front counter the lady unable to find toilet paper. So luckily she found only one. Another disappoint issue they charged the deposit fee of 109$. Now I have to do a claim. 😫

10/10 would recommend to anyone staying in San Antonio. The staff and service were nice and friendly. They went out of their way to help us with a late check-in. The room was very clean and spacious. We had no problem getting our deposit back. The water pressure was really good and the AC was immaculate. Everything was perfect!

Nice place unfortunately there was alot of construction happening when we stayed but it was a good spot. Clean, staff was friendly and didn't have any issues. One can tell they are slowly upgrading and doing changes to the property.