DoubleTree by Hilton San Antonio Airport

Excellent experience

The room was cozy, great bedding, clean bathroom and very nice tv. Breakfast is cheaper if you purchase while booking online and I highly recommend eating the breakfast. It’s nice to have a place that serves it until 11 and has a noon checkout.

I called for the shuttle and

There was no parking had to cancel our stay

Clean but outdated. The bathrooms could use ventilation fans, bc it made the entire restroom wet from condensation after showers and the entire hotel room was humid the entire time. Also, they needed caulking as there were so many cracks and black mold.

I must also mention that a few of the front desk staff members were less than pleasant. Their unprofessional behavior, such as rolling their eyes and making comments about callers, left a sour taste in my mouth. The parking situation was equally frustrating. When we inquired about parking options at the front desk, we were rudely informed that we could cancel our reservation and find another hotel. This inappropriate and unprofessional response was a major turn-off. Considering these issues, I would strongly advise against choosing this location for a pleasurable experience. After discussing the situation with several parents who were visiting for the basketball tournament, we unanimously decided to exclude this hotel from our list of potential host hotels.

Great stay. Would definitely stay there again with my family! Parking was hard to find on property, especially during evening hours. But very pleased with overall!

Pleasant

Poor

Exceptional

Nice hotel with a helpful staff, close proximity to the SAT airport.

My room is as not up to standards. Mold and water damage on the cieling and in the bathroom. It was so dirty! Pillows had stains. Do not trust the brand name here.

Disappointing

Very good The property was good

Clean

The property was good

Pleasant

An older hotel but fairly well maintained

Exceptional

Very good