Best Western Plus Palo Alto Inn & Suites

Rooms smelled a bit like fake air fresheners. Our first room's A/C was broken and the bath tub was leaking. The front desk host immediately apologized and ended up giving us 2 replacement rooms (b/c they didn't have any rooms with 2 separate beds) which was really awesome of them to respond that quickly. But overall, there were some stains on the carpet. Breakfast was good. The hotel is in the 7 out of 10 range.

The main reason I booked this room was the fact that there was a suite setup. In the photos you see a couch and two double beds. This was perfect for my teenage kids that don’t like to sleep together. Upon arrival the staff informed me that that room was sold out and I need to contact Hotels.com because there’s nothing they can do. I showed him the pictures and what I thought I booked, and he didn’t care. We had no luck to take the room since it was non refundable and he reassured me it wasn’t. The room was super hot (AC was out) ,and looked like it had been broken into before as the trim was cut up. There’s bleach stains all over the carpet in the hallways .The side of town it’s on isn’t the most desirable. I was lucky enough to be able to move rooms about 10pm when the nice evening gentleman showed up. The bottoms on the elevator on the third floor were inoperable so you had to take the stairs or hope someone was getting off on your floor.There are plenty of hotels for the price in San Antonio that would be better imo.

The only bad thing with our room was our bathtub was peeling and the shower didn't have much pressure. But overall everything was great! Cold a/c in the rooms but not in common areas. Cleaning staff were very friendly. Front desk lady was tired and didn't act like she wanted to be there. But everyone has bad days and maybe that was hers. Nice breakfast and attendants. Hot tub wasn't working after we called and was told that it was.

Rooms were clean just the gym and pool were not up and running.

Clean rooms and an overall nice experience

Always nice to come back to a freshly made bed every day, and very pleasant experience overall. Price point was great for the above par service and facilities. Only let down was some out of order gym equipment, and broken hot tub. But even then, the lukewarm hot tub was nice to relax in while my family swam in the pool. Loved that it’s an indoor pool!

Excellent

The hot tube was not working at all and the water was freezing in the indoor pools. The pool was had grime and wasn’t kept very clean. The staff was kind, but the amenities disappointed. Breakfast goes fast and the bread was not replaced enough to meet the demand. Couldn’t get the AC to be in a comfortable temperature. It was either freezing blasted on, or we had to turn it off completely.

I like that the property was very clean inside and very good customer service We had made reservations for a king suit room with bathtub for a weekend getaway with my wife. Unfortunately the shower did not have any cold water. It was steaming HOT ! No way to take an enjoyable shower like that. So unfortunately we had to move to another room which sucked because we were so excited about the suit.

The pool area was freezing they had ac full blast in the indoor pool area

Exceptional

Exceptional

Hotel is dirty. I had roaches in my room. There was hair in the tub.

Don’t usually do reviews. I decided to this time because the guy at the service desk went above and beyond helping me with the TV. Had an issue with it and he rectified it and was very cordial and nice about it. He was the epitome of a good service rep.

The hot breakfast was fresh and hot with lots of variety. Ready to please several different tastes. Area feels safe. We were grateful to see in the parking lot, at 2:30 in the morning as we returned from our event and the after party, that security was out checking the parking area when we arrived. We felt very comfortable, and everything was clean, and organized on both the inside and outside of the property. Staff provided very good service and were attentive to our needs.

Good location and it was very clean. I didn't know the handicap room bed would be so high off the floor. My mother-in-law who is 85 years old and had two knee surgeries could not get on the bed. I asked if they had a rollway bed, a recliner or step stool. All answers were no. She said. " We can not be liable! I am more upset with the way the questions were answered.

The eggs and fresh fruit but was wish for pancakes ? ? for breakfast No snack machine on our floor

The eggs and fresh fruit but was wish for pancakes No snack machine on our floor

Good

I didn't know the handicap room bed would be so high off the floor. My mother-in-law who is 85 years old and had two knee surgeries could not get on the bed. I asked if they had a rollway bed, a recliner or step stool. All answers were no. She said. " We can not be liable! I am more upset with the way the questions were answered.