Fairfield Inn and Suites By Marriott St Charles

remodel

Clean room .

Under construction, could do a better job cleaning

Location was very convenient, very comfortable Did not have hot water in shower

Have stayed here before. "Renovation " has been going on for 3 years. Great location, average property, some staff are not helpful. Marriott needs to take it over, get the upgrades done, work with staff to improve attitude

Bad

Rundown, unclean, clearly on the brink of renovation (I hope). From the standing water in the bathtub to the holes in the wall, unpleasant.

Not worth the price

This property is a disaster; it's an old tired facility and it's undergoing some rehab, so it's extra bad right now. We were assigned to a room right next to one undergoing remodeling,so everything was a mess from the elevator to our room; most lightbulbs were out, the bathtub was horribly stained, the construction workers woke us up early, the TV broken, etc. After the first night, they re-assigned us to another room that was handicap enabled, and at least the TV worked; but I had to shower and shave in cold water, and the sink had no counter top for toiletries, etc. Avoid the property at all cost.

Bathroom safety arm was not secured to the wall. A safety hazard.

The Fairfield in St Charles IL (across from Geneva Commons) is amazingly improved over the last year under new ownership. The building and the rooms have been refreshed and that prior 1990's aging decor is GONE. New place is beautiful. Still under some renovations at this time, but the refresh is excellent. The staff is another area of upgraded improvement! Michelle, the GM, was so helpful on the phone and in person. Consistently. If you've stayed here before and been disappointed, give it another try. Well worth it.

Nice entrance, they had a good breakfast Upon checking in the gave us a room with someone else belonging in it, went back and told them it was someone else room, but he said the room was not occupied. Gave us a different room bathroom was dirty room had a funny smell and A/C didn't get cold enough. Only stayed the one night because it was late already and found a different hotel the next day.

Upon checking in the gave us a room with someone else belonging in it, went back and told them it was someone else room, but he said the room was not occupied. Gave us a different room bathroom was dirty room had a funny smell and A/C didn't get cold enough. Only stayed the one night because it was late already and found a different hotel the next day.

The room was good. Plenty of room. The bathroom needed some work. However they had several crews working on up grading the bathrooms, they just didn’t get to my room yet. The free breakfast was fantastic. The staff very friendly and helpful. Good place to stay.

The room was really nice, the bed was comfortable and it was quiet. Breakfast was very good. Staff was outstanding. The shower was nice,but the water never got hot just Luke warm. The place is being remodeled and the pool is closed. Would have been nice to know that. I usually go to the hot tub and go swimming so that was disappointing. Otherwise when they get done it will outstanding. We will definitely go back.

The bed was clean and comfortable. I was unexpectedly told that my bank card would have a hold of £89 for “incidentals” that would be refunded 4 days after checking out. It took 10 days after we checked out to be released. In addition, the hotel charged me twice for my stay, admitted it was an error on their part and again didn’t release the funds back to me for 2 full weeks when I was back in the UK. Staff were hopeless at dealing with or escalating the issue. Marriott did not return calls or respond to urgent email. In addition, the hotel is tired, decorated badly, our bath was painted over which had flaked off and left brown stains over the floor of the bath. The price of the stay did not reflect the poor conditions.

They are obviously updating. Carpet was new, bedding was very nice. It was quiet on the 3rd floor at the end. Everything worked properly. Breakfast was as expected with some nice additions. It was very comfortable and I travel,to this area often so this may be my,home away from home. I often travel with my dog and they do not accept pets.

I often travel with my dog and they do not accept pets.

Great location- excellent staff.

There were other problems as well. Although I booked and paid for three nights through Expedia, the hotel claimed that only one night had been paid for. I had to contact Expedia to clarify the reservation, and even on my checkout day, the payment issue still had not been fully resolved. Overall, this was a very stressful and disappointing stay.