WoodSpring Suites Round Rock-Austin North

I never stayed . They knew I meant to book at a sister property and attempted to immediately cancel. No reply, just kept the cash. Yeah, I made a mistake, but they made sure not to help fix it. The greed necessary to tell someone that they'll just go ahead and keep your money knowing that you would be staying at another of their properties, when you immediately reach out for assistance and get crickets in return.

This was my husband's and mine first stay with Wood Spring Suites. The staff was very helpful and answered all of our questions. The room was clean and very basic. There was a regular size fridge and a two range stove top, and a laundry basket. The towels were minimal with two bath towels and a wash cloth and floor mat, but no hand towels. We asked for extra towels, but were told we had to return our current ones, which did not help give us any extra towels. There was no hair dryer in the room and apparently none to be given out when requested. The washer and dryers worked with a few out for commission. The property allowed pets which brought forth all sorts of interesting smells going down the hallways. This is an extended stay facility, so do not expect the same service as a motel.

No trash room or shoot for easy trash removal

Easy check in No trash room or shoot for easy trash removal

Good

Stayed one night and really just used the room for sleeping after a long night of being out with family and friends.

None

Exceptional

After checking in I go to my room, it smelled like old food. Used the bathroom, toilet wouldn’t flush. Laid down, AC unit sounded like rocks in a blender. Got up this morning used the bathroom, took the lid off the commode so I could manually flush. Get in the shower, the floor is literally cracked and broken in the tub, almost busted my a..

Under construction, have the work crews clean up wjen they are done for the day. Dont leave glue on the floors where guests have to walk.

Exceptional

Good

Cleanliness and professionalism It was clean

Everything

Nothing They kick me out with my family, after 3 hours of the chek in, assuming somebody with the same name, have exactly the same date reservation, (BS), that's the service did you get.- don't stay in this place please..

Yes, and fresh

Good

Advise not staying.

Location Staff

Nice quiet place slept pretty well