Candlewood Suites Rogers / Bentonville by IHG

It was clean. Staff was quick and professional.

Dirty

This hotel is convenient to restaurants and the Horse Barn trail head for biking. This was one of our stops on our road trip to Omaha Nebraska. Our room was clean, comfortable, and quiet.

We had a 2 bedroom suite for a family with children. The room did not have any way to stop up the tub which I did not realize until I had a toddler naked. I called about it and was asked if I could come get a stopper from the front desk, which would require me to get a toddler dressed again. The person from the front desk brought the stopper to me thankfully. I went back to the bathroom to start the tub and it could not be switched from shower to tub, so I had to fill the tub with the shower running. The room was nice and clean. The shower/tub situation was a pain.

I did get a refund through Expedia. I had provided pictures to Expedia and they were helpful. I know these can be isolated situations in hotels. It was very off putting.

The bed was hard and uncomfortable. My room was full of ants, all over the counters. I let management know. And they wanted me to move to another room, next door. However if 318 has ants, 319 will have them also.

Pretty old and gross. Dirty, smell of animals. I kinda have the creeps

Great location for the Chad Wolff Invitational. I felt the building was very old and a bit outdated.

I felt the building was very old and a bit outdated.

Staff were pleasant and friendly

Easy, affordable, & no issues!

After traveling all day, I pulled up to a parking lot that said not responsible for theft of items from your vehicle. Which is always a good sign. I was scheduled for a week. I couldn’t even unpack as I couldn’t withstand the mold smell. I went to the front desk to move me. She was nice and understood, moved me to the second floor where there was a VCR lol in the room, a chair that looked like a dog gnawed on it and smelled like it was just old. I reached out to hotels.com and said she would have to charge me for 1night stay but I had to leave. I wanted to anyway. Just appalled that they were not embarrassed and charge me at all. I slept in my car because there was nothing available close by because Walmart had some shareholder thing in town. I am a Gold member with Hilton and will NEVER use Hotels.com or Candlewood suites or any of my Employees I put up for training.

The staff was exceptional. The hotel appears to be older and maintained best they can. The bed in our “suite” was a queen (maybe a full) and very old style - I think it even had springs - great location with restaurants near by

Very accommodating and clean. Staff were great especially Geri! She went above and beyond to help us out with extending our stay on super short notice. Her level of service, care and understanding made our trip!! Thank you so very Geri! You are a superstar! Nothing bothered us at all!

Exceptional

Staff was phenomenal There were bugs in our original room. Staff expediently put us in a different room and there were bugs in that room also. We were put in a third room and the second bed in that room was not functional which wouldn’t accommodate our sleep needs

First impressions was the hallway was pretty dirty looking

Room was great location was great First impressions was the hallway was pretty dirty looking

The Hotel rooms need updating very old musty and old ac window units

Very good