Riverview Inn & Suites, an Ascend Collection Hotel

We booked a two bed through Expedia for a lacrosse weekend and were extremely disappointed upon arrival.After checking in late, we discovered our room only had one bed.The hotel had oversold their two-bed rooms and, with no other options available at that hour, we had no choice but to stay.They offered a rollaway bed, which arrived over 45 minutes later. It was essentially bare springs with a thin sheet thrown over it,completely unusable.Our room was located right next to the ice machine and overlooked the lobby balcony, with virtually no sound barrier which made it nearly impossible to sleep.On top of that, the TV didn't work, and we learned this was a common issue across multiple rooms.While the staff was friendly and genuinely apologetic, that didn't make up for the fact that we did not receive what we paid for.The property itself felt very run down, which contrasted sharply with the mostly positive reviews I had read beforehand.It raises questions about whether some of those reviews are authentic.The front desk initially said they would refund part of our stay, but later explained they couldn't process it because we booked through Expedia.It’s unfortunate that during a busy tournament weekend, the hotel prioritized maximizing profits over delivering on basic expectations and guest satisfaction. They also failed to notify us in advance about the room type change to be able to find alt accommodations.We felt taken advantage of as out-of-town guests. I would not recommend.

The picture on the website are misleading. The hotel is on the river but no place to enjoy outside if you don’t walk over the bridge to the park about 3 block walk . Breakfast was not served one day because someone called in. .

lobby is very tacky but rest of hotel is very nice

The breakfast was the Highpoint. We really didn’t get to use facilities or passing through. We just wanted to place off and it was lovely. The staff was very friendly.

Older property but well maintained. Located along the river with nice views. Good breakfast.

The room was great. The view was great. The lobby is beautiful.

The staff is great and friendly, but there are signs everywhere with Q codes asking for you to tip.

A beautiful setting right on the Rock River. Extremely quiet owing to the mall next door being out of business. The prices were moderate, a welcome relief from overpriced Chicago.

Exceptional

The rooms smelled musty. One had pet odor and remnants of cat food on the floor. Rooms had minor maintenance issues and lack of sufficient lighting. Staff were friendly and helpful. The lobby is pleasant.

The facility is poorly maintained and showing its age. The cleanliness was substandard. There were stale french fries in my bathroom and random Bobby-pins. We also had to remove a centipede.

I get it its hard to run a property when there isn't any business coming their way I was forced to stay here because I booked a hotel a week before Ironman 70.3 Rockford that i was participating, but gosh I wish they had more traffic to be able to upkeep their facilities they "tri" but definitely falling short their rate couldn't be justified they staff was super friendly and nice

Booked the hotel but they were delayed in cleaning the rooms. We were almost late for the event since they checked us in 1 hour later

Exceptional

Clean, updated rooms. Close to where we were supposed to go. Booked the hotel but they were delayed in cleaning the rooms. We were almost late for the event since they checked us in 1 hour later

Staff was exceptionally great! Very accommodating and lovely!! Very Clean rooms The outside could use a refresh

Passable

Clean and staff are very helpful

Superb

HOTEL WAS NICE AND STAFF WAS HELPFUL.