Holiday Inn Roanoke-Tanglewood-Rt 419&i581 by IHG

Nice place to stay and visit

No breakfast included with our room rate.

The TV was not useable no signal and people loud out in the halls until after midnight

It was dirty, the hallways and the rooms. Staff was not helpful and they were rude. There is no tea in the lobby for when you get up. No breakfast unless you pay per person.

Bed was very comfortable

We enjoyed our stay. The hotel was pet friendly which is what we needed. Overall, a nice hotel with friendly staff!

The rooms were nice. There were wall damage in the bathroom.

Price, a little cheaper would be nice

It was all good and the staff were professional and polite.

The room has a connecting door between two rooms. They should have informed us about that beforehand. The walls are too thin, and I can hear everything from the room next door. The breakfast is terrible. I paid an extra $17 just to eat there. However, the server is super nice. I feel bad that she has to work there when the breakfast is so bad.

I like the room it was very spacious and beautiful. The view was also great. I didnt like that towels was sitting out in the hallway. And the bartender seemed a little frustrated. Also the pool may need a little bit of an upgrade.

We stayed two nights and had no housekeeping services for our entire stay. Nobody came to empty trash, bring fresh towels, or make beds during the entire weekend. I'm also not confident of the overall cleanliness of the hotel. The air vent in our room looked like it had not been cleaned in a while. There was a discrepancy in our original booking cost and what we were actually charged. We stayed Friday and Saturday nights. We were billed $399 for Friday night even though it was not a holiday or special event and $229 for Saturday night. That's a $170 difference even though both nights should have been the same weekend rate. The hotel did not respond to my inquiries for clarification. Another small issue - there was never coffee in the coffee machine in the lobby. It was a very disappointing stay, which unfortunately has made me not want to return to a Holiday Inn hotel. The front desk staff was polite and friendly - that was about the only positive of our stay.

Not friendly or helpful front desk attendant.

On the website it states that the swimming pool is open, but it was not and there was no sign showing that they were closed so this made me have a terrible stay

Nothing Nothing

No

Staff was nice and welcoming. I loved the covered gazebos for individuals that do smoke and how close they were to the entrances. Dog friendly atmosphere wad also a plus! We did have a situation where, when I came out to smoke after dark, an individual that was on a bike was just loitering by the back parking lot. Obviously did not stay at the hotel but we immediately told the front desk and was told it would be handled. Maybe a on-site security guard since the hotel is secluded from site ( at least in the back parking lot). Also breakfast we paid for was really sub par.

I appreciate the consistent quality of Holiday Inns, however, I do wish they would consistently offer breakfast as part of your stay. Breakfast is listed in the amenities, but is not included; a buffet breakfast can be purchased for an additional fee. The hotel was clean and the accommodations were quite comfortable with the exception of the small refrigerator not having a freezer section. The staff were friendly and lovely and I enjoyed my stay. My room had a lovely view of the Appalachian mountains to get me excited for my day of exploring.

Easy access

I had no issue with the room or the stay.