Motel 6 Roanoke, TX - Northlake - Speedway

Staff no customer service it all.

Good location The smell of smoke

Good location Small to much a signarte and mariguama

Exceptional

The smell of smoke

The property is very dirty

The hotel is not clean and the staff in the reservation is terrible, the carpets are dirty people live there and the rooms smells bad

Clean room

All good

we came with a reservation, when we got into the room we found out the AC wasnt not working which is understandable,when told to the employee at the front he told us there were no other room available we had to wait for maintenance guy to show up, we waited for over an hour nobody ever showed up , so we went to speak to employee once again. Turns out the guy had not even called the maintenance guy and offered us a room after telling us no other rooms were available effectively lying straight to our faces.When we told him to cancel he denied and told we had to wait until monday to speak with a manager(it was saturday) and no option for a refund.We were very unpleased with the staff and do not appreciate lying.We understand if theres any issues with the rooms it happens but staff should look to help not treat customers like that(small short guy with a white shirt 5/23/26

decently clean , and organized we came with a reservation, when we got into the room we found out the AC wasnt not working which is understandable,when told to the employee at the front he told us there were no other room available we had to wait for maintenance guy to show up, we waited for over an hour nobody ever showed up , so we went to speak to employee once again. Turns out the guy had not even called the maintenance guy and offered us a room after telling us no other rooms were available effectively lying straight to our faces.When we told him to cancel he denied and told we had to wait until monday to speak with a manager(it was saturday) and no option for a refund.We were very unpleased with the staff and do not appreciate lying.We understand if theres any issues with the rooms it happens but staff should look to help not treat customers like that(small short guy with a white shirt 5/23/26

Sheets didn’t even smell clean not even Clorox nothing did for that matter .. NEVER AGAIN.

Clean

Nothing The room was non smoking and smelled like cigarettes, the bed was hard, the room was dirty, front desk was rude

Nothing but crack heads and fighting in the parking lots- TVs do not work, wires all pulled out of them and on the floor. Dirty and gross.

Dirty and reeked of smoke. Walls were dirty

Good

Staff was ok Dirty and reeked of smoke. Walls were dirty

Poor

The cost was alright and it was close to the event that I was going to at the Texas Motor Speedway. Showers had great water pressure. The entire second floor of the motel smelt of weed all night. Whoever does the maintenance should give up their job and let someone else more qualified complete the work, but I guess that is on management.