Extended Stay America Select Suites - Dallas - Richardson

Room was clean....Miriam and Jasmine were SUPER helpful

Very good

Very poor

Bad

Discrimination

The room was nice.

Superb

Right off front desk staff was not friendly or welcoming to guests. The inside of the motel was organized but no soaps or toiletries. During the nights dogs barked all hours l. The front entry door kept cracked opened with a rock. All in all ok for the price but need to work on safety issue, greets guests appropriately and make sure to have needed toiletries stocked in the room for guests to use.

Great

The front desk staff was helpful during our initial check-in, and when we called the front desk for maintenance (to replace the restroom light bulb). The air conditioning worked well to keep the room comfortable. The kitchenette was a good size and increased the value of the stay.

This property has had no hot water for about a month, which is completely unacceptable. Despite this ongoing issue, management continues to raise room rates and refuses to offer any discounts or compensation to guests. Hot water is a basic necessity, not a luxury. Very disappointing experience and poor management response to a serious problem.

location gave me a dirty room that wasn’t clean & had to wait, to get another room

Very good

gave me a dirty room that wasn’t clean & had to wait, to get another room

The hot water did not work correctly , they also gave me and my boyfriend a messy room when we first got to the location.

Good for the surroundings The hot water did not work correctly , they also gave me and my boyfriend a messy room when we first got to the location.

Clean room and friendly staff!

When I checked in my suite was dirty! There was trash on the floor and the kitchen and bathroom was dirty! All the linen on the bed was dirty with stains on them. I didn't have any power in the bedroom and I had to wait until 11:30pm for the maintenance just to give me extension cords so we would have power! Overall the stay was not good and would not recommend! Also, this property has HUGE SIZE ROACHES!

This was a good hotel at one time, now it is way past it’s prime. It is not much better than a Motel 6. If you stay here be prepared to buy everything, and the wifi does not work.

Very good