Eldorado Reno – A Caesars Rewards Destination

The elevators suck. Had to wait 10-15 minutes a few times. Unacceptable

The bed sucked, lumpy and soft. Not enough pillows. The smoke alarm started beeping. Took two calls to the front desk in an hour to get maintenance to come to change out the battery. But the maintenance guy was very nice.

Everything was great and the staff were very polite and helpful

Overall the hotel isn’t too bad; however, I would say it is very overpriced for how old it is and how run down Reno is. We stayed in a luxury room which was spacious and clean. Had issues with the shower not getting hot one day. The pool area looks much nicer online than in real life. Staff was friendly.

The hot tub wasn't usable and alot of the escalators and the elevator in parking garage had issues.

Room was nice for the price. Staff very friendly and helpful - especially check-in. Loved the online check out experience!

elevators are bad and the room needs some work tiles in shower are coming off and looks like black mold behind them

I had an attendant tell me during booking that was done through Expedia I had reserved 2 non smoking rooms and requested it to be next to each other because of health and mobility reasons and 2 child cribs . I have done this multiple times in the past with no issues or any extra charges. I had a Dennis check me inn and say I have smoking rooms , I had to show my reservation and then he said I would have to charged for children’s crib so he had to ask his supervisor. He had a horrible attitude towards me I hope it was not because of my race . But that tone ruined my entire experience. Also the showers were cold . I will never go to any Cesar hotels . Due to this experience. I should get a full refund for this unnecessary experience. I don’t recommend this to any person .

Very clean and helpful staff

It was stinky and loud. Will not stay again.

Room was tiny and the air conditioner was not working well at all. Room was too warm. I could smell cigarette smoke in the bathroom coming either from the casino or the room next to us. As a non smoker that was not pleasant. Our first time staying there 3 years ago was much better. We were on a different side of the hotel this year.

Eldorado is always a great stay

Exceptional

Exceptional

Busy area to all things Food terrible - staff rude

Location, being in The Row. I tried the other 2 locations already and decided to try the Eldorado. Despite having the AC set to cool, the room was warmer than the hallway and made for an uncomfortable stay.

Room service not that good food was very cold when it arrived with no way to reheat it

Great location.

Ac doesn’t stay cold at night

Room was clean Aircondition didn't work properly.