MainStay Suites Prince George - Fort Lee

Very bad smell bad and the room was not cleaned

My door lock for inside was broken and my room had a lot of bugs in it. Not cleaned at all.

This hotel was perfect for my needs close stay to the airport and easy early rental return for my flight back home. Room was ready on time check in with MD at the Virginia location was super easy he was so kind and friendly made everything simple for me to enjoy my stay before returning home. Check out was even easier with Sharon she was so sweet and i just loved her i would bring her back with me lol. Staff here got my vote i would definitely recommend it to anyone looking for convinces at a reasonable cost just book. MD & Sharon got you thank you again guys sending my love from Hawaii.

The lady came to my room with attitude and bothered me thinking I was supposed

They double booked my room opened the door and someone else stuff was alre

Shops and restaurants close by . Booked 2 rooms they put us on opposite ends of property. Confusion upon check-in one room was already occupied when we enterd it . Could use some cleaning and painting.

Was not assigned the room that was booked. Kitchen was not clean.

The room was clean!! The staff was great.. Super close to Ft Lee

nothing The hotel was an unwelcoming shelter; it was not a safe place. The first night we got there, the staff just left the front desk and never came back. The rooms had issues; they smelled like weed, due to the fact that there were unhoused families living in the hotel. I had to wait 2 hours for someone to come into work for their shift to be placed in a room, and I was NEVER compensated for the inconvenience. NEVER AGAIN!!!

Clean, quiet great amenities. Loved the location The young lady the checked me in was so amazing! Top tier customer service she provided. N/a

Canceld stay. Dirty rooms, ded cockroachs in the floor in room and dirty mini fridge.

Disappointing

No elevator and marijuana stench in hallways and rowdy, patrons, slamming doors and yelling, but otherwise a very nice place, excellent staff and upgraded facility

I liked the area it was in. Keys kept going out No towels until I asked for it Extremely rude front desk agent

I liked the area it was in. I didn’t like the front desk staff that did not help our group with appropriate customer service. Her attitude was nasty. When asking her a question she would answer in a snappy tone.

I liked the accessibility and the kitchen area. I did not like that the rooms did not have smoke detectors. The sprinklers were not working. The rooms were not assigned and organized for us since it was paid for. I was told that they were out of rooms and tried to give me another room with a different bed which I did not pay for.

The Location was less than 10mins from my event!! Very Noisy during the night ,sitting area in lobby wasn’t clean (sofa day 2) woke up room smelling like (LOUD aka Weed) every conversation was heard throughout the rooms!!

The staff were very friendly and helpful

Exceptional

I liked that it was in close proximity to the base, food, activities & shopping centers I didn’t like that we didn’t have access to the elevator, hotel was under construction (the men walked into our room after we said the room was occupied) & we didn’t know where the breakfast room was located(we asked several staff but a visitor showed us & another man where it was located).