La Quinta Inn & Suites by Wyndham Phoenix I-10 West

My stay at the hotel was excellent staff is very knowledgeable rooms was clean breakfast was great I would recommend the next time I visit phoenix the La Quinta Inn is where I will be staying 5 star hotel

My wife was telling the front desk staff that the front desk lady last night explained to us how to the door to open. Well apparently the cleaning lady thought my wife as complaining about her. She immediately started to yell at my wife that it wasn't her fault and that she told my wife to go to the front desk. She was loud, abrasive and verbally assaulting my wife. The front desk person tried to tell the cleaning lady what my wife as saying. The cleaning lady wouldn't listen and started arguing/yelling at the front desk staff. Finally someone in charge came up and tried to calm the situation down. My wife got no apology from the cleaning lady. WE WILL NOT COME BACK NO MATTER HOW GOOD THE AMENITIES ARE!

The front desk staff was VERY nice and helpful. The diverter to make the tub water come out the shower head didn't work very well. There seemed to be a lot of homeless people in the area.

Our stay was satisfactory. We had our pet dog and it was great that it was dog friendly

Clean room, excellent staff service, breakfast was 100%

Great property, ac quite, breakfast the best, nice staff… would stay there again.

Took several pictures. Spa out of order. Gym out of order. Arrived and assigned room was not clean yet. No cleaning staff at night so no other room that matched ours. No spare rolling cots for smaller room. Smaller room reassigned to was also dirty (but not to same extent and tired of going up and down to bother the 1 and only staff onsite). Figured out what the smell was lingering in 2nd room and disposed of article. Don’t stay with your kids here. Parking was the only positive to report out.

I looked for a motel specifically for the hot tub, it and the exercise room were out of order, would have chosen another further out of phoenix and in a better location

Good

Booked this hotel to use the gym and it was out of service. The location is FULL OF HOMELESS PEOPLES EVERYWHERE. Super ghetto. Did not feel safe with my vehicle outside. On top of that I was towing a small trailer and they refused to let me park in their parking lot. The parking lot was pretty much empty when I arrived and in the morning when I left it was still empty. Forced me to park my truck and trailer outside on the street next a bunch of homeless and crackheads. Would not stay here again.

The cleaning lady that was making sure the breakfast was set was very welcoming and informative about services the hotel offered. She engaged in friendly conversation and made suggestions for our visit. Absolutely amazing!!

Exceptional

The se

Pool and exercise rooms were out of service. Other than that, we had a great stay.

Clean room and good service. Good location next to restaurants and fast food.

This morning, your manager, she was rude

Very good

Poor

Exceptional

Clean and friendly staff Location and the fitness center was closed