Holiday Inn Express Hotel & Suites Phoenix North Scottsdale by IHG

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The staff wasn’t super friendly upon check in. The room was clean and comfortable and what we expected. We were given a bag with bottled water and note that the pool would not be available and under maintenance. I decided to go down to the front desk to maybe check out since having a pool in June was important to us. She then informed me we could use the pool to the adjacent hotel( Hilton). No specific instructions like needing to go through their lobby to get a Hilton key. It would have been logical to have all that information on the paper other than the pool was closed. It seemes like in general most of the staff was just there do their job and not very friendly. The one exception was of all people, one of the maids who was cleaning rooms. With so many options for hotels these days, each one should be going above and beyond to keep customers returning especially in the hot summer months.

Very clean room and the breakfast was was outstanding. The property was well maintained and staff was friendly.

Exceptional

Such nice staff and great location, my dad has been staying while using Mayo Clinic for his health. Thanks for the great service. They have been wonderful to accommodate him and his RV with parking. Thanks so much for making his experience a welcoming one under the circumstances.

The room was nice and staff were very friendly, the property was close to all kinds of dining options

Very clean, employs very nice, elegant

Oh yea, shower drain had some white chunks in the drain for two days. But I can live with that. Breakfast was great, except for the incredibly slow coffee machine. But like I said, I’ll very likely stay here again. Location is perfect!

A sparkling clean room with comfortable bedding and lots of pillows. Due to our schedule we requested and were granted an extended check out. Breakfast had lots of options and was very tasty.

The hotel is situated approximately 150 feet from an 8 Lane Freeway not a great place if you’re a light sleeper even with earplugs I had phoned the hotel before booking and they assured me it was quiet inside and then they refused to refund my money for the remainder of my stay so I can move somewhere else so all in all not very happy with the experience

Great place for the price!

Exceptional

Exceptional

Exceptional

Breakfast was very tasty. Negaitives: Everything seemed clean but when my husband stepped out of bed in the morning, his feet landed on clipped finger or toe nails. That was a little gross. I guess they don't vacuum every day. I thought this place was unique because when I booked, no mention was made of an additional charge for parking. However, at checkout there was an additional "destination fee" and a "fee" that totaled about $10. I was told this covered the amenities (e.g. parking, pool, etc.). Why aren't amenities park of the room rate. These hotel practices strike me as a bit deceptive. Initially no luggage carrier was available when we checked in. I mentioned this and within minutes 2 were available. Should I have to ask?

Property was newer and well maintained and clean. Most staff were friendly. Plenty of parking, nice location for the price.

👍

Good

Exceptional

Location