Homewood Suites by Hilton Oakland-Waterfront

Yes

I like the fact it was by the water? The fact that I was charged $374for 2 nights and I still have yet to see my security deposit refunded back to my card

Two major reasons for the low rating. First, the Expedia listing said there was an EV charging station, but the desk clerk said there was not. I found the EV station in the parking lot, but it was disconnected. Useless. Second, the hotel website says “housekeeping on request.” We requested it and no housekeeper ever showed up during our three night stay.

Ll

Receptionist tried to address our needs. She did not succeed at all but she was nice Rooms smelled of smoke. Freeway traffic very loud. Paid for king rooms and got queens. I asked for room near each other (mental disability) in am and they did not reserve those rooms for us I spoke to hotel receptionist in am and she said they had many rooms available. Very disappointed. Never stay here again!!!

Not sure if this is a pet friendly hotel

Location Not maintained well. The heater air conditioner in my room ran all night with cold air even after I adjusted the thermostat the room was small not even enough room for a night table on the left side of the bed would not recommend!

Location, room size, breakfast, very nice front desk people, especially Maria and Chris. Old furniture and carpet, no YouTube on the first floor rooms. Needed to change for a 2nd floor room.

fair room condition, stairwells litter, some staff helpful (but front desk has not power to fix things)

I didn't like some of the guests did not clean up after there dogs on the walking trails outside the hotel.

It happened to be very close to my family members house so it made it very convenient. I didn't like some of the guests did not clean up after there dogs on the walking trails outside the hotel.

The room was OK at best. Furniture was very dated. Laminate was coming off in the kitchen no central air portable air conditioner that worked OK friendly but I wouldn’t recommend staying there.

Staff was friendly and helpful. The location on the water was nice with areas to walk outside. The building is old and run down. The furniture was old and run down with the laminate coming off. The elevator was low and very loud.

Worst stay ever! Air conditioner didn’t work. They said we had to leave it at 66° overnight and it would be fixed in the morning. Next we opened the heavy mirror closet door to hang clothes, and the door completely fell off and hit my husband. Next morning AC couldn’t be fixed. Moved us to another room. AC broken there! When they tried to repair this one, it was so bad they had to replace the whole unit which took 4 hours! We kept loosing WiFi when we left the room and had to keep going to the desk to get promotional codes because we booked through Expedia instead of directly through the hotel. The one positive is that the housekeepers were friendly and the room was spotless.

Exceptional

This is the second time that I have stayed here. It was peaceful, and the staff was very accommodating. The breakfast was great and the room was very comfortable. The first time we stayed here, we were in a well-equipped ADA bathroom.

Exceptional

Makra and Alana are the best. They made my stay exceptional.

Superb

I stayed at several hotels while visiting Oakland and this one topped the rest. I will certainly be staying there again in the future!