Motel 6 Norfolk, VA – East Little Creek

The bathroom was not clean. The front staff was notified about this and nothing was done to rectify it. Also, I paid for an upgraded room and did not receive it. Was told all the other rooms were sold out. Lastly, the room smelled of smoke when I booked a non-smoking room.

Booked a non smoking room, arrived at 9pm to be told that they were “all sold out” of non smoking rooms. They tried putting me in a smoking room which I said no to and asked for a refund because I didn’t get what I paid for. They told me to contact Expedia who didn’t refund me my money saying the hotel is responsible for that and they didn’t authorize it. They both are telling me opposite things. But the lobby of the hotel was disgusting and smelled horribly of smoke so I’m sure the rooms were equally disgusting.

The motel is OK. This is an older hotel that has been updated (and some parts are still under construction). With fresh bathroom tile and fixtures, vinyl flooring, furniture, bedding it felt like a chance worth taking at that price point. Sadly, I don't think it's being maintained well. The shower wasn't properly cleaned (not just stains) and there was a cigarette hole in my bedspread. I asked the front desk to have housekeeping clean the pink mildew off the shower walls the first day, but they simply gave me new towels. So they just have a different expectation of clean than I have. Clean sheets and towels, not a clean shower. The bed frames were metal which ended up making a funny rumbling thunder noise with every movement. It isn't particularly loud, didn't wake us up, just strange. My rating is below average. You get what you pay for, so I'm not expecting luxur. But cleaning is a simple thing to do. And neglecting to clean will eventually destroy their investment in updates.

From large potholes in the parking lot to rusted hand railings, this property has seen its better days. Chipping paint, drab and distressed room design from decades ago will instantly transport you to the 20th century, which is probably the last time any maintenance was done. The TV was only watchable for a few minutes before it lost its signal and, not surprisingly, there was only one accessible electrical wall outlet and no USB hub which is commonplace in most hotels now. Please keep your expectations very low if you choose to stay here.

Room was clean but certainly no frills. Pretty much what I expected based on the rate. Believe I got value for my money. Would consider staying again. Location is good with many retail establishments along the road.

My 9 yo and I were so turned off my the greasy walls, smoke burn bedding and busted bathroom that we left after 10 minutes. Our reservation said no smoking but they put us in a heavily smoked out room with air that was unbreathable.

The first floor non-smoking rooms have been recently renovated and are very very clean and comfortable. The motel exterior, courtyard, and walkways in the front of the doors look pretty shabby, but the room made up for it. Fluffy nice pillows, soft sheets, good mattress. No frills, no shampoo available.

When we arrived with our group - it was NOTHING like the pictures. It was very old, the main building was all smoking and looked terrible. There is a remodeled back section that looked a little better. Even though my reservation thru hotels.com said NON-Smoking room, they would not give me a NON-smoking room. The manager said that the 3rd party reservation places like this always make mistakes like that and they were sold out. We had a rather large group (4 rooms) and not everyone's window closed in the bathrooms. My family did not even sleep under the covers, nor shower there. Unfortunately, everything around was sold out as well, so we left the next early morning.

Would not recommend this place

They cancelled my reservation and didn’t even tell me. I traveled across the country to find out at 11pm my room was cancelled. Absolutely ridiculous!!

Clean

The outside of the hotel needs a remodel badly, but the inside has had some remodels done. The bed is hard as a rock, but the room was clean otherwise. My stay was good no complaints.

Was just there for one night

Bathroom was super clean! Bed was comfy, with clean sheets as well. Staff were friendly Also, pet friendly so that was a huge bonus!

Staff was super helpful, the place is a little run down but the room I had was remodeled and modern. The walls are thin so you will hear someone IF they are yelling, blasting music or the TV.

Holes in covers, chipped tub paint, no new towels and etc

The staff was very sweet and helpful. We had our own personal balcony and the location felt safe with close distance to shopping strip malls. The bathtub was very paint chipped but other than that a great stay for the price.

Renovated property, but poorly kept. Stained pillow case, pillow and bed spread. Nasty bathroom, hair all in floor, bathroom floor and tub dirty. Yuck!

Staff was very helpful

Dirty room need to be renovated