Sonesta ES Suites Wilmington - Newark

Horrible experience. Completely dirty. And, the place is also a housing complex. I paid a lot of money to stay here. The advertisement is very deceiving. Place smells like urine and animal urine in the room.

They dont bring you new towels when you put old ones out by door you have to get everything you need from front desk

Mostly a good stay. Suites are big and comfortable, it was convenient, the breakfast was good, staff was nice. Rooms were dated with some stains on carpets but they were clean and everything worked. Pool is nice but closes early (8p) and basketball court was fun. They make you sign a paper about no parties and a list of pool rules, signs all over about what not to do (use your own coffee cup you brought at the breakfast buffet)..its all fine but makes it feel extremely cheap and less welcoming. It's a hotel, people expect to be able to do things, just price it in and then stop with the signs.

This hotel has gone down in quality….is in dire need of updating and renovations. Stayed one night and was anxious to leave early the next morning. On first floor, heavy walking above. Loud noises and never realized before you can hear the traffic on Chapman Road. Will choose otherwise when on area again.

A little outdated but friendly staff.

Clean room, breakfast was good, our children loved the outside pool and basketball court. Perfect place to stay for a family of 6. Comfortable and convenient.

This hotel houses a lot of people who smoke weed and are extremely loud. The rooms are filthy, the refrigerator was disgusting a drawer was missing and it had not been cleaned. The sheets and pillow cases were so stained with dark brown and reddish stains covered in fuzz with strands of hair. The downstairs shower head was almost broken off and just dangling. Both tubs walls were cracked. The pancake machine broke the 2nd day because they ran out of pancake batter. The only positive was they had plant based sausages in the morning. The rooms smell like marijuana with that skunk like odor. Guests smoking weed at 9am. The smell of marijuana was so strong in our room it was overpowering. I called Expedia and they called the hotel and the hotel said they would give us another room but when we went to be moved to another room the person at the front desk said they were completely full and had no other rooms. They charge a $300 deposit and make you sign a contract that says you won’t throw parties so that was the first bad sign. None of the pictures on Expedia are representative of what this place really looks like, the filth is layered from the floors, walls, cabinets, the beds, all the bedding is brownish with set in stains. Nothing about this place is inviting or nice. I have never seen such a dirty filthy hotel. They also offer no housekeeping during your stay.

My tv didn't work, refrigerator was very dirty.

Exceptional

The quick response to my request

Charged $30 for coming 1 hour before checkin even though they had room read Charged $40 more for Friday All out buildings with no luggage carts Had to drag multiple pieces of heavy luggage from parking area around a building up & down crooked sidewalks to get to my room. Grounds full of bottles, bags, paper. Room not very clean No desk Old furniture

Superb

Place is amazing clean rooms staff was excellent very helpful pool was very clean I love the fact that these places have central air conditioning

Exceptional

Exceptional

First room was completely dirty stain on the couch dirt on the floors as it wasn’t vacuumed at all. The pillows and blankets on the bed had small stains on them and kitchen utensils were not clean properly. called the front desk and asked to be moved to a different cleaner room upon that room was a little better then the first even tho there was still minor issues with cleanliness as well

Close to everything Many long term residents who were loud

The room was very nice but it was vents that needed to be cleaned or replaced they were very dusty and the ceiling fan in the living room wasn’t working & it wasn’t any extra blankets but overall our stay went well

Most uncomfortable bed I’ve ever slept in. BathTub was filthy. Room was next to a leaking sewage drain so the room and immediate area smelled bad.

Outside light didn’t work towel hook on back of bathroom door was falling off with exposed screws.