Chase Suite Hotel Newark-Fremont

The staff was friendly, and the hotel was well maintained. Overall, it was a pleasant experience, and we would definitely stay here again on our next visit.

I'm happy with the rooms for the price. Haven't had a chance to try the breakfast or pool yet.

Everything

Ok

On top of it, security was out there hanging out with them. The only thing that would scare me to come back is the activity that was going on in the parking lot in the security guards was hanging out with the kids. None of them look over the age of 21. Me and my family was gonna check out and ask for a refund, but I just decided to stay since I didn’t hear a lot of noise once I was in my room but they need to get that under control

This was completely unacceptable and very disappointing. I would not recommend this hotel.

Overall it was good but they didn’t tell us that the jacuzzi wasn’t working. All in all had a pleasant stay

Rooms are clean ... Staff very friendly and helpful Kitchen are remodel

Great rooms and nice staff

Staff was nice, breakfast was good & had an overall comfortable stay. Room wasn't as clean as expected (hair inside bathroom sink cup/shower and lipstick in bathroom floor.)

Very clean and quiet. The dogs have a place to play Very clean

Because the Hotel was full… they couldn’t change our room. *I will say that the staff had great customer service and made things right.* I will most likely not stay here again. I do not dislike anyone here and wish this hotel (and staff) a prosperous business.

Washer dryer were not working

Exceptional

Good hotel...I use it alot in my travels

Never again!

Overall, loved the room and prefer this apartment style set up over a traditional hotel room. Hotel breakfast was great, staff were also lovely. The area itself appeared safe, and using the gym pass was easy. Some other, presumably longer term hotel guests nearby were noisy with music and slightly questionable behavior, so that was odd. All this shared to say, that if I’m needing a stay in the area again I would consider returning.

Unfortunately, my stay did not meet expectations. Upon check-in, I was required to sign an agreement stating that I would not smoke in the room or host parties and that I would be financially responsible for any violations. While I understand and support these policies, it was frustrating to arrive at my room and immediately be overwhelmed by the smell of marijuana and noise from a party taking place next door. The condition of the room was also disappointing. There were no clean bath towels available, and when I contacted the front desk, I was told they were out of towels and could only provide a hand towel. Additionally, the carpet was ripped along several seams throughout the room, creating an unkempt appearance, and the television in the bedroom did not work. The location is definitely a positive, they also have an amazing breakfast. but the cleanliness, maintenance issues, and lack of basic amenities made for a disappointing experience overall. This version is firm, factual, and credible, which tends to make hotel reviews more impactful.

Superb

Everything was fantastic Jacuzzi was not working