The Mercer

My wife and I stayed at The Mercer for two nights while visiting New York City, and from the moment we arrived until the moment we left, the experience was exceptional. The hotel itself is beautiful in a way that doesn't need to announce itself. In a city full of bright signs and flashy entrances, The Mercer is hidden behind a simple, understated doorway. There is something wonderfully confident about that. It feels exclusive without trying to impress anyone. Our room was spotless, quiet, and extremely comfortable—exactly what you hope for after a day exploring Manhattan. The location is equally outstanding. Being in the heart of SoHo put some of the city's best shopping, restaurants, and neighborhoods right outside our door. What truly sets The Mercer apart, however, is the staff. My wife remarked during checkout that the staff was the best part of the hotel, and I completely agree. Every person we encountered—from the doormen, to the front desk team, to the housekeeping staff—was friendly, professional, welcoming, and genuinely helpful. In an age when good service can feel increasingly rare, The Mercer reminds you what hospitality is supposed to look like. Anyone can provide luxury accommodations. What creates loyalty is how people are treated. The Mercer excels at both. We will absolutely be back, and when we do, we'll look forward to seeing the wonderful people who made our stay so memorable.

Amazing location, friendly and helpful staff. Room had just been renovated and was nicely decorated and comfortable.

The Mercer is not only quaint and well maintained but the staff truly made us feel like we were at home. From the 24/7 service to the lovely engagement from the team, I would definitely recommend staying at The Mercer!

Very good

Exceptional

Location The heat was not working and my daughter and I slept in coats. Restaurant waiters did not know the ingredients in their food and rather than finding out they lied that the ingredient was not in the dish which was a lie. No one helped with luggage not a good guest experience.

Exceptional

very nice staff. bed and linens exceptional

Fantastic service all around

Location staff, cleanliness Peope coming back late at night at talking loudly in the corridors of the hotels. The room are well sound-insulated but not the door so guests coming back late can actually wake you up.

Exceptional

nothing to complain, but price....super high

great hotel and location nothing to complain, but price....super high

Cleaners are great!

Superb

Exceptional

Exceptional

Service is excellent. Bed is comfortable. Sofa, chair and table are perfect. Bathroom well appointed and very clean. First of all, this is a true luxury hotel and high priced even for New York. but to me generally worth it. At this price though, you should be able to cast from your iPad or phone. I didn’t see a way. And the shaving mirror is not useful at all . The X00 rooms are bad unless you like a door that opens right at the bed. This room was noisy, unusual for this place. The safe was tucked into the floor of the closet so the luggage rack doesn’t fit inside. There was no room service from Sunday evening through Monday at 7…I stay here in part so I can get coffee early when I want it. One elevator was out. Leaving a note in my room is not adequate notice about a key benefit. The front desk guy made me coffee somehow which speaks to the level of service. But not the same. If the restaurant has to close, tell me when I check in and ask me what I need.

Beautiful facilities & friendly staff. In the perfect spot in soho!

Amazing